Customer Service Representative

2 months ago

Calgary, Canada Indigo Park Canada Inc Full time

Are you an analytical problem solver with a knack for organization and a talent for clear communication? If so, Indigo Park wants you We're looking for a Costumer Service Representative to bring their skills and enthusiasm.
- Monday to Friday
- 8 am - 1:30 pm until March 31st 2025

**What Would You Be Doing?**

**Customer Service**:

- Answer calls of general inquiries (i.e.: rates, garage heights)
- Conduct license plate searches for lost tickets
- Communicate directly and empathetically to alleviate time-sensitive passengers/customer’s inquiries
- Triage appropriately by using good judgment, to accelerate incident resolution while balancing competing priorities
- Respond to customer inquiries ensuring customers receive timely resolution and accurate information;
- Demonstrate excellent customer service to assist in retaining monthly parking customers;
- Ensure all customer account information is updated accurately and notes are entered for every transaction;
- Keep accurate records and update the system with required information;
- Receive and accurately input customer information;
- Complete and maintain any required paperwork or filing;
- Keep up to date with constant changes in workflow.

**What Are We Looking For?**
- 1 year of experience in a similar position;
- Accounting and billing experience (an asset);
- Strong customer service and people skills, with ability to resolve conflicts;
- Ability to prioritize and multi-task in a fast-paced environment;
- Open to change and willing to learn new skills in a constantly changing environment;
- Ability to meet deadlines;
- Excellent communication skills, both written and verbal;
- Must have a vehicle
- Ability to take charge of situations and use good judgment
- Must be a team player

**What Will Set You Apart?**
- Enthusiasm for on-going learning, coaching, and training
- Results-oriented individual, focused on accuracy, customer relations and employee development
- Exceptional time management and organizational skills

Indigo Park is an industry leader and the most respected brand in parking and individual mobility, providing cutting-edge technology and innovation every step of the way. Our success comes from providing tailor-made, innovative solutions, first class customer service experience, continual evolution and an advanced vision of parking facilities. Active in 10 countries and with more than 2,000 employees in Canada, we are present in airports, hospitals, hotels, clinics, school boards and more Indigo believes that its strength lies primarily with its employees and is committed to sharing its success and promoting team spirit with them.
- The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in the relationship to the materials or processes process._

IPC2

**Job Types**: Part-time, Fixed term contract

Pay: $19.00 per hour

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Do you have advanced knowledge of MS Office including Outlook?
- Have you ever handled refunds for a customer service position?

**Education**:

- Secondary School (required)

Work Location: In person

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