Customer Service Representative

6 months ago


Calgary, Canada Summit Fleet Full time

Kaizen Automotive Group is one of Canada’s 50 Best Managed Companies and a leader in automotive retail. With a team of nearly 1,250 employees (some of whom are brand new to the company, while others have been with us nearly 30 years) we are always looking to expand and grow our business and are currently looking to add a qualified **CUSTOMER SERVICE REPRESENTATIVE **to our team at Summit Fleet.

The Customer Service Representative will join the Summit Fleet Calgary Client Services team, playing a key role in developing strong relationships with our customers.

**Responsibilities**

Provide customers with outstanding Customer Service and be their trusted Lease Expert.

Manage all day-to-day tasks that occur in relation to leasing and services for a portfolio of clients. These tasks may include but are not limited to:

- Vehicle Terminations/Remarketing
- Create Lease Documentation
- Update client/unit/driver details in multiple systems
- Enter lease and sales information in multiple systems
- Confirm billing accuracy
- Ensure customer documentation accuracy
- Work with other departments to ensure accuracy across all paperwork

Other duties as assigned

**Requirements**:
The right personality - “fit’ within our team is very important.
- Possess a strong Customer Service focus with a desire to exceed customer expectations
- Critical thinker with strong problem-solving abilities
- Strong attention to detail and accuracy
- Excellent time management skills, able to prioritize tasks and requests
- Intermediate knowledge of Excel, Word, and Outlook
- Exceptional communication skills, both oral and written
- Ability to work in a fast-paced environment
- Automotive or Fleet experience an asset, but not required

**Compensation and Benefits**

In addition to competitive pay, we offer our employees;
- Group Health after 90 days
- Dental
- Life and Disability Insurance
- Paid vacation
- Employee Assistance Program
- Employee Vehicle Purchase Program
- Group Retirement Savings Program, after 1 year
- Professional work environment with job training and advancement opportunities

**Join our Winning Team**

If you are in alignment with our values of integrity, transparency, professionalism, and teamwork - now might be the time for you to accelerate your career as part of one of the 50 Best Managed Companies in Canada.

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