Customer Service Representative

6 months ago

Calgary, Canada Brenntag Full time

**CUSTOMER SERVICE REPRESENTATIVE**:
Our team in **Calgary** currently has an opening for a **Customer Service Representative**

**YOUR ROLE & RESPONSIBILITIES**:
The Customer Service Representative is responsible to provide outstanding customer service to our internal and external customers. The Customer Service Representative will support in driving profitability through active service excellence, key performance indicators and commercial excellence activities within their region. Successful Customer Service Representatives can expect to follow a career path leading to other roles.

**Job Summary**:

- Support and Adhere to HENRI Principles
- Dedicate the first 2 hours of the day for order entry.
- Review live NSLU/HENRI spreadsheet, update notes and urgent requests
- Review open order report VA05
- Review order shipment status ZVL10U and push through DNs as required
- Attach all documentation to orders
- Review VF04 to release order blocks
- Review VFX3 to resolve and release invoices (Freight, low margin, high margin)
- Review V.23 to release all blocked orders
- Use MMBE and Production scheduler for inventory availability
- Conduct Customer follow ups
- Review credit blocks and product allocation blocks for release
- Process credit card payments, as required
- Update CSR KPI’s daily on NSLU/HENRI spreadsheet
- Treat every Friday as month end
- Commitment to 4 Hour Response time with internal / external parties. This does not mean bring the full resolution but the minimum is to acknowledge the request and let the party know you are working on it.
- Maintain a broad knowledge of product availability (i.e. packaging, lead times, inventory)
- Consignment inventory reconciliation, as required
- Goods issuing orders shipped from third-party warehouses
- Arrange collection of empty containers on behalf of the customer
- Complete administrative tasks and special projects as assigned
- Monitor customer telemetry to determine order entry
- Invoice customers for value-added services
- Upload customer portal invoices daily
- Collect End User Declarations (EUD’s)
- Order customer branded labels for warehouses, as required

**Build and Retain Customer Relationships**
- Create and Maintain Customer Masters
- Update Customer specific price (CSP)
- Timely invoice adjustments
- Assist with empty container returns
- Promote Brenntag Connect
- Process Customer Complaints and forward to the appropriate party
- Prepare customer required reporting (Open order reports, POD, CofA, customer forms, etc.)
- Answer after hours customer calls, as assigned (on call schedule / cellular phone)
- Identify and train a Backup/Buddy System, in collaboration with your Manager
- Effective hand off tasks during absences, communication and outstanding actions.
- Ensure your back up is fully trained and capable to handle your workload in your absence.

**Safety**
- Ensure safety is the first priority and that all activities are conducted in accordance with quality, health, safety and environmental management systems as well as corporate and local policies
- Follow processes to prevent misloads, our goal is Zero Misloads
- Record Near Miss reports in Brenntag Operations Outreach (BOO) - Min. 6/year
- Attend and complete monthly virtual safety training
- Participate in Mock drills, as required (example: Fire drill, mock recall, etc.)

**YOUR PROFILE**:
**Education and Experience**:

- Post-Secondary Education; College Diploma in Business or equivalent would be preferred
- Previous experience in a customer service and/or business administration role (1-3 years)Sound skills in the use of Microsoft Excel, Word, and PowerPoint Previous experience/exposure with ERP systems, preferably SAP, would be considered an asset
- Strong communication and interpersonal skills
- Strong attention to detail and time management skills

**OUR OFFER**:
We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.
- Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
- Competitive pay and incentives.
- Health and dental paid by company (with exception of LTD)
- DC pension plan matched 100% by employer up to 6%
- EFAP
- Starting 3 Weeks Vacation
- Flexible Work Hours
- Gym/Wellness subsidy
- Tuition Reimbursement

**INTERESTED?**:
Brenntag Canada Inc. is committed to building a workforce that reflects the communities we serve and to promote a diverse, inclusive, accessible, merit-based, respectful and equitable workplace. Brenntag Canada Inc. provides equal employment opportunities to qualified applicants and employees without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status, religion, gender identity, protected veteran status, disability or any other status protected by applicable Canadian,

  • Customer Service Representative

    4 weeks ago

    Calgary, Alberta, Canada MOCHANIC'S AUTO SERVICE Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at MOCHANIC'S AUTO SERVICE.ResponsibilitiesRespond to Customer Inquiries: Provide timely and accurate information to customers regarding their services, addressing any concerns or issues they may have.Arrange Billing and Refunds: Efficiently...

  • Customer Service Representative

    6 months ago

    Calgary, Canada Rough Ashlar Management Full time

    Rough Ashlar Management is a telecommunication-based consulting sales and marketing firm. We help our client's popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter entry-level Customer Service Representative to assist with our...

  • Customer Service Representative

    3 months ago

    Calgary, Canada Fix Auto Full time

    Fix Auto is looking for a Customer Service Representative! If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career. As a Customer Service Representative, you will act as brand ambassador and provides positive brand experience to all customers. A day in the Life of a Customer...

  • Customer Service Representative

    4 weeks ago

    Calgary, Alberta, Canada Alberta Ltd Full time

    About Alberta LtdWe are a dynamic company seeking an experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service and ensuring that customers have a positive experience when interacting with our company.Job SummaryThe Customer Service Representative is a...

  • Customer Service Representative

    4 weeks ago

    Calgary, Alberta, Canada MaxPro Tax Inc. Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and organized Customer Service Representative to join our team at Max/Pro Tax Inc. As a Customer Service Representative, you will be the first point of contact for clients and the public, providing exceptional service and support.Key Responsibilities:Provide Excellent Customer Service:...

  • Customer Service Representative

    4 weeks ago

    Calgary, Canada Fix Auto Full time

    **Fix Auto** is looking for a **Customer Service Representative!** If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career. As a **Customer Service Representative,** you will act as brand ambassador and provides positive brand experience to all customers. A day in the Life of a...

  • Customer Service Representative

    2 months ago

    Calgary, Alberta, Canada beBee Professionals Full time $30,000 - $45,000

    beBee Professionals in Calgary is looking for a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing top-notch customer service, handling customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and...

  • Customer Service Representative

    1 week ago

    Calgary, Canada Action Furnace Full time

    We are hiring experienced Customer Service Representatives in Calgary, Alberta! Action Furnace is a residential HVAC company located in Alberta. Our focus is to continuously provide our customers with an exceptional experience pillared by integrity, teamwork, learning, teaching, and embracing change. We provide above average compensation, an amazing...

  • Customer Service Specialist

    2 months ago

    Calgary, Canada Service Experts Canada Full time

    Overview: **Customer Service Specialist** **Reports To**:General Manager and/or Office Manager **Status**: Full-time, Regular **Category**: Customer Service **Location Name**: A1 Chesney **Location Address**: Calgary, AB **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts Team?** Our team consists...

  • Customer Service Representative

    6 months ago

    Calgary, Canada Business Management Firm Full time

    We partner with small to medium-size brands and transform their communication and outreach methods with desirable target markets to increase their visibility, market share and revenue. Our dynamic and success-driven team is actively looking to onboard a Customer Service Representative to act as a trusted advisor on behalf of our clientele, ensuring ultimate...

  • Customer Service Representative

    6 months ago

    Calgary, Canada Kuehne+Nagel Full time

    Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Calgary is branch is looking for a contract Customer Service Representative to join our Contract Logistics team. ** Your Role **:The Customer Service...

  • Customer Service Representative

    2 months ago

    Calgary, Canada AutoCanada Inc. Full time

    **C**ustomer Service Representative** **Courtesy Collision - AutoCanada Collision Centres** **Location, On-Site** **Schedule**:Monday to Friday, 8 am - 5 pm **Courtesy Collision Centre** is looking for a **Customer Service Representative** located in **Calgary**. We are a growing team with opportunities for career advancement. **Benefits**: -...

  • Customer Service Representative

    2 weeks ago

    Calgary, Canada U-Haul Full time

    **Customer Service Representative**: Need to be available on weekends. Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...

  • Customer Service Representative

    1 month ago

    Calgary, Canada Cascades Full time

    **Welcome home!** At Cascades, **Sustainable Development** means** Respecting the True Nature** of our 10,000 talents. We put you first: - Flex and connected mode (telecommuting, flexible schedule) - Profit sharing plan - Telemedicine, Group insurance and pension plan with company contributions - Accessible gym space or annual flexible reimbursement...

  • Customer Service Representative

    6 months ago

    Calgary, Canada Frankensolar Americas Inc. Full time

    '''Duties''' We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. **Responsibilities**: - Assisting customers with product information, pricing, and availability -...

  • Customer Service Representative

    2 months ago

    Calgary, Canada GardaWorld Full time

    **Join our team!**: **What's in it for you?**: - We offer competitive wages starting at $22/hr & comprehensive health benefits - We can guarantee 40 hours/week - Opportunities to grow alongside GardaWorld. - Corporate Discounts **What does a Customer Service Representative in Calgary do?**: - Greet customers and assist with directions, inquiries, and...

  • Customer Service Representative

    6 months ago

    Calgary, Canada CB Canada Full time

    Customer Service RepresentativeLocation: Calgary, ABRed Arrow is currently looking for a Customer Service Representative to join our north Calgary ticket office. This is a part-time position working between 20 - 30 hours per week. Schedules include both opening and closing shifts with weekend availability required. Hours range from 5:15 am to 7:00 pm.Your...

  • Customer Service representative

    4 weeks ago

    Calgary, Canada Cascades Full time

    ​Welcome home!   At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:   Flex and connected mode (telecommuting, flexible schedule) Profit sharing planTelemedicine, Group insurance and pension plan with company contributions Accessible gym space or annual flexible reimbursement...

  • Customer Service Representative

    6 months ago

    Calgary, Canada Atlas Pizza & Sports Bar Full time

    Atlas Pizza is a beloved local pizzeria known for our delicious, high-quality pizzas and exceptional customer service. We are currently seeking a dynamic and personable Customer Service Representative to join our team. If you are enthusiastic, enjoy engaging with customers, and have a passion for food, we’d love to hear from you! As a Customer Service...

  • Customer Service Representative

    4 weeks ago

    Calgary, Alberta, Canada Can Eco Logical Solutions Full time

    At Can Eco Logical Solutions, we are seeking a skilled Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and be able to provide top-notch customer service in a fast-paced environment.This role is perfect for someone who enjoys working with people and has a strong passion for delivering...