Credit Support Manager

8 months ago

Burlington, Canada Caterpillar Full time

**Career Area**:
Finance

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Your Work Shapes the World at Caterpillar Inc.**:
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**About Cat Financial**

**Role Definition**

**Responsibilities**
- Manages credit investigation activities, including credit analysis, evaluation and the rating of customers.
- Leads in financial analysis and risk assessment on accounts; supports the underwriting team on the structure

and items in loan packages.
- Oversees existing workflow, finds opportunities to reduce cost and risks, and implements process

improvements while adhering to related policies and procedures.
- Monitors negative credit trends and adverse signs in existing account quality; recommends preventive actions and presents to the team

**Degree Requirement**

Degree or equivalent experience desired

**Skill Descriptors**
- Accuracy and Attention to Detail: _Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

Level Extensive Experience:

- Evaluates and makes contributions to best practices.
- Processes large quantities of detailed information with high levels of accuracy.
- Productively balances speed and accuracy.
- Implements a variety of cross-checking approaches and mechanisms.
- Demonstrates expertise in quality assurance tools, techniques, and standards.
- Employs techniques for motivating employees to meet or exceed accuracy goals.
- Analytical Thinking: _Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

Level Extensive Experience:

- Seeks discrepancies and inconsistencies in available information; explains variances.
- Organizes and prioritizes the sequence of steps to be taken to remedy the situation.
- Identifies many possible causes for a problem based on prior experience and current research.
- Approaches a complex problem by breaking it down into its component parts.
- Chooses among a diverse set of analytical tools according to the nature of the situation.
- Quantifies the costs, benefits, risks, and chances for success before recommending a course of action.

Level Working Knowledge:

- Delivers helpful feedback that focuses on behaviors without offending the recipient.
- Listens to feedback without defensiveness and uses it for own communication effectiveness.
- Makes oral presentations and writes reports needed for own work.
- Avoids technical jargon when inappropriate.
- Looks for and considers non-verbal cues from individuals and groups.
- Customer Service Management: _Knowledge of customer service priorities and ability to utilize tools and techniques for maintaining an environment where all understand, and are committed to providing excellent service to internal and external customers.

Level Extensive Experience:

- Communicates with clients on quality of service measurements.
- Ensures teams maintain focus on value-added services.
- Conducts and acts on reviews of open service requests.
- Identifies and resolves gaps in customer expectations versus actual service levels.
- Negotiates the terms of deliverables, service level agreements, and expectations.
- Verifies client satisfaction and keeps customers informed.
- Credit Analysis and Verification: _Knowledge of credit analysis and verification; ability to utilize tools and techniques to determine the credit-worthiness of an applicant.

Level Extensive Experience:

- Compares and contrasts different benchmarks and measures for assessing credit risks.
- Trains others on alternative approaches and methodologies for credit analysis.
- Conducts credit analysis for individuals and business entities.
- Contributes to the establishment of best practices in credit analysis and verification.
- Advises others on the use of technology in strategic credit analysis policy management.
- Analyzes how credit decisions impact the customer.
- Fraud Detection and Prevention: _Knowledge of fraudulent situations; ability to utilize processes, tools, and techniques for detecting, addressing and

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