Member Services Coordinator

1 month ago

Metro Vancouver Regional District, Canada First Nations Health Authority Full time

**FNHA Overview**:
**About us**

The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.

The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.

Joining our team means being part of a collaborative, diverse and compassionate organization committed to innovating, transforming and redesigning health service delivery for First Nations communities in BC, and advancing a holistic First Nations Perspective on Health & Wellness.

**Title**: Member Services Coordinator

**Contract**: Permanent

**Hours**: Core hours 9am-3pm Mon-Fri)

**Location**: Park Royal, West Vancouver, B.C./Hybrid 50%

**About the role**

You will be a first point of contact for Health Director inquiries and will provide excellent customer service to FNHDA Members seeking information on FNHDA programs, information streams, training initiatives, and community health planning activities.

**About you**

To be successful in this role you will have:
**Education**
- _A diploma in business/office administration or an equivalent combination of education, training, and experience._

**Experience**
- _Relevant, recent, and considerable experience in an administrative capacity, including provision of services to senior level staff processes (normally acquired over a period of 3-5 years)._
- _Experience working with BC First Nations communities, Health Directors, First Nation Wellness Practitioners and/or organizations._
- _Experience utilizing a variety of office tools including Microsoft Office suite, SharePoint, Campaign Monitor, Smart Ballot, ZOOM._
- _Experience handling sensitive and confidential information and matters in a trusted and responsible manner._
- _Experience developing and maintaining administrative systems, processes, and procedures._

**Knowledge**
- _Knowledge of the health governance landscape in BC, including the multiple agreements with health system partners within the provincial and federal systems._
- _Excellent understanding of FNHDA as an Association for Health Leads/Directors, Association mission, purpose and programs associated with membership, as well as a thorough understanding of the respective roles of fellow staff, board, and committees of the organization._
- _Excellent knowledge of health-related issues facing BC First Nations._
- _Knowledge of information, records and data management approaches and options._
- _Excellent knowledge of Microsoft Office suite of products._

**Working at FNHA**

As a member of the team, you will have access to a wide range of employee benefits, including:

- Municipal Pension plan with an employer contribution of 9.31% (after 3 months)
- 3 weeks’ vacation, which increases with service to 4 weeks, plus 5 personal days, 1 volunteer day, and 14 public holidays including National Indigenous People’s Day and National Day of Truth and Reconciliation
- Access to group health benefits and a Health Care Spending Account through Canada Life on day 1 of employment
- And more

The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals with Indigenous ancestry (First Nations, Inuit, Métis).

Leading with culture, all FNHA employees complete San’yas Indigenous Cultural Safety Training. We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.

**As a health and wellness organization, the FNHA has aligned with the Provincial Public Health Order released on October 14, 2021. We have a mandatory COVID-19 vaccination policy for all employees at First Nations Health Authority. This policy requires all employees to be fully vaccinated against COVID-19. If selected for employment, you will be required to provide proof of vaccination by providing a copy of your BC Vaccination Card Passport with the QR code.**

**How to apply**

Closing date: Open until filled.

Interviews will be held in July 2023.

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