Computer Help Desk Supervisor

6 months ago


Edmonton, Canada Deva Applications Ltd. Full time

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 2 years to less than 3 years
- or equivalent experience
**Work setting**:

- Consulting firm
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Supervision**:

- 3-4 people
**Computer and technology knowledge**:

- Device drivers
- Networking hardware
- Internet
**Transportation/travel information**:

- Public transportation is not available
**Work conditions and physical capabilities**:

- Work under pressure
- Tight deadlines
- Attention to detail
**Workplace information**:

- Remote work available
**Health benefits**:

- Dental plan
- Health care plan
- Work Term: Permanent
- Work Language: English
- Hours: 35 to 40 hours per week



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