Coordinator, Loyalty

2 weeks ago

Toronto, Canada Porter Airlines Inc. Full time

In this position you will support the day-to-day loyalty program along with program marketing, data analysis, and reporting. You will be a part of new program enhancements aligned with Porter’s growth strategy, with a focus on increasing member penetration, program engagement and spend. This role works closely with members of the Marketing, Revenue Management, and IT teams. The Coordinator, Loyalty reports to the Manager, Loyalty.

If you thrive in a fast-paced environment and are interested in the opportunity to evolve a loyalty program while managing the day to day details, we’d love to talk.

**Who you are**You are passionate about loyalty programs.You are solution-driven and have “out of the box” thinking.You are organized, analytical, and possess a strong business acumen.You love solving problems and thrive under pressure.You are a team player who can work with designers, copy writers, researchers, developers, project managers, front line team members, and business stakeholders.You are a strategic communicator with the ability to gather input from stakeholders, facilitate workshops with team-members and tell the solution “story” to management.You develop solutions with data and research and with an understanding of the impacts to all stakeholders.
- You go beyond what is asked and constantly challenge yourself.

**Duties and Responsibilities**Assist in developing and executing program marketing strategies to drive increased member acquisition, spend and overall engagement.Work closely with the Business Intelligence team to develop detailed reporting and analytics to help monitor program health, member engagement and guide marketing decision making.Work with the Web and Digital teams to enhance the VIPorter experience online.Collaborate with the Revenue Management and Technology teams on initiatives that support loyalty objectives.Assist in developing compelling business cases for loyalty projects to elicit buy in from key stakeholders.Support Call Centre and Customer Relations teams on member escalations.Work with cross-functional teams on projects that require loyalty involvement and input.Research loyalty program market trends and the competitive landscape and provide regular updates and reports to the team.Manage other loyalty marketing initiatives as needed.Promote and contribute to a culture of innovation and teamwork.Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.

**BEHAVIOURAL COMPETENCIES**:

- **
Concern for Safety**: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
- **Teamwork**: Working collaboratively with others to achieve organizational goals.
- **Passenger/Customer Service**: Providing service excellence to internal and/or external customers (passengers).
- **Initiative**: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- **Results Focus**: Focusing efforts on achieving high-quality results consistent with the organization’s standards.
- **Fostering Communication**: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

**Preferred Qualifications**
- Bachelor’s degree in a related discipline.3+ years’ experience in a data-driven loyalty role with both marketing and CRM experience. Travel, loyalty, hospitality, or airline industry experience preferred.Highly analytical, comfortable with data, and able to derive actionable insights.Highly effective project management skills; the ability to provide cross-functional leadership.Ability to thrive in a fast-paced, ever-changing, deadline-driven environment.Must be highly proactive, have advanced problem solving ability and possess critical and strategic thinking skills.Ability to build strong relationships and have the skills to be highly influential.Highly skilled in Excel and PowerPoint.Mandatory COVID-19 Vaccination

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