Aftermarket Operations Coordinator

2 weeks ago

Mississauga, Canada Crown Lift Trucks ULC Full time

Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training.

**PERKS & BENEFITS**
- Tuition reimbursement for any program or course of your choice
- Comprehensive benefits such as: medical insurance, dental, vision, long term/short term disability, life insurance, and more
- Pension plan
- Opportunities for advancement and ongoing professional development

***

Working closely with the corporate aftermarket team, this position is accountable to the Manager, Business Analysis - Branch Operations for effective support in the coordination of functions related to warranty processing, centralized invoicing, and operator training administration.
- Maintain lists of portals and portal customers.
- Maintain list of invoices, and payments. Provide back up to Accounts Payable and Receivable, follow up on payments, provide back up to dealers as requested.
- Daily upload of invoices into portals. Assist with the monitoring of 3rd party portals for rejected invoices, log rejections on branch centralized invoicing reports, liaise with branches.
- Distribution of consolidated invoices received from US head office for upload to Payee Central to Crown branches.
- Entry of non-branch customer invoices into 3rd party portals.
- New truck registrations - obtain required documentation and follow up with sales team when needed. Register trucks on Crown/OEM site.
- Assist with maintenance of warranty records/spreadsheets.
- Train on warranty functions such as claim submission, monitoring, liaising with branch staff, to provide assistance and absence relief to Warranty Administrator as required.
- Train on centralized invoicing functions to provide assistance and absence relief to Centralized Invoicing Supervisor as required.
- Train on operator and technical training administrative functions such as scheduling, billing, and generating certifications, to provide assistance and absence relief to Aftermarket Special Projects Manager.
- Perform other duties and projects as assigned.

**KNOW HOW & EXPERIENCE**
- 2-5 years of relevant experience.
- Post-secondary schooling. A business administration diploma or equivalent preferred.
- Computer skills and working knowledge of Microsoft Office products including Outlook, Word, and intermediate Excel (including formulas and pivot tables).
- Proven data entry experience.
- Excellent communication and interpersonal skills required.
- Demonstrated problem solving and decision-making skills.
- Excellent organizational and time management skills.
- Self-starter who works well both independently and as part of a team.

Please note that we currently require all new hires to complete a criminal reference check to be eligible for employment.

We are an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Crown Lift Trucks Canada will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require to ensure your equal participation.

HP

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