Aftermarket Manager
3 months ago
**Purpose of the Position**:
The Aftermarket Manager is directly responsible for leading, building and supporting the service & parts teams.
**Education Required**
High School diploma at a minimum. Post-secondary education is considered an asset.
**Experience, Skills, Abilities Required**
- Minimum 5 years' experience in an industrial equipment field service management position (preferably industrial generators)
- Ability to interpret drawings, diagrams and specifications of a variety of types of mechanical and electrical equipment, including manufacturer's manuals and parts books
- Strong mechanical and electrical aptitude
- Excellent understanding of CSA 282 - Emergency Electrical Power Supply for Buildings
- Excellent understanding of CSA B139 - Installation Code for Oil-burning Equipment
- Good interpersonal, communication and computer skills
- A valid G Class driver's license and clean Driver's Abstract
- Ability to travel to the US is required
**Primary Responsibilities and Accountabilities**
- Manage service, parts, and warehouse operations for the associated branch
- Grow the service & parts business within the assigned geographic territory
- Ensure all KPI are met
- Maintain the physical branch building and assets in good order
- Ensure ServiceFusion is utilized exclusively for scheduling, work orders, and quotes.
- Ensure all entries in ServiceFusion and Foundation are kept up to date daily.
- Ensure work orders are closed and invoiced in Foundation within 1 business day
- Ensure time cards are sent in daily
- Ensure all expenses (including technician incurred) are on the related WO in Foundation
- Work overtime as required and partake in after hours on-call program (if required)
- Ensure all emergency calls are attended to onsite within 2 hours, including after hours.
- Obtain security clearance/background checks as required for site access
- Assist with service quotes/contracts;
- Maintain a clean and safe work environment;
- Maintain a clean and valid driver’s license/abstract;
- Provide assistance to other trades, as required;
- Travel by service vehicle and airplane can be expected.
- Perform other duties as assigned and/or required by business needs
- Follow all company policies and procedures
- Always perform duties in a safe, efficient, and professional manner
**Personal Attributes**
- Team player
- Positive and friendly demeanor at all times
- Superior emotional intelligence
- Superior interpersonal skills
- Ability to multi-task and prioritize tasks
- Solid time management skills
- Meet expected business deadlines
- Take initiative and practice good decision making
- Excellent organizational skills
- Good communicator
- Superior verbal and writing skills
- Act as an ambassador for the company
- Maintain confidentiality at all times
**Job Types**: Full-time, Permanent
**Salary**: $100,000.00-$120,000.00 per year
**Benefits**:
- Casual dress
- Company car
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
- On call
Supplemental pay types:
- Bonus pay
Work Location: In person
-
Aftermarket Services Manager
3 weeks ago
Mississauga, Ontario, Canada FANUC America Corp. Full timeAbout the RoleFANUC America Corp. is seeking a highly skilled Technical Services Manager to lead our Aftermarket Services group. As a key member of our team, you will be responsible for providing strategic leadership and management to ensure the smooth operation of our service groups, call center, and customer support functions.Key ResponsibilitiesLeadership...
-
Aftermarket Services Manager
2 weeks ago
Mississauga, Ontario, Canada FANUC America Corp. Full timeAbout the RoleFANUC America Corp. is seeking a highly skilled Technical Services Manager to lead our Aftermarket Services group. As a key member of our team, you will be responsible for providing strategic leadership and management to ensure the smooth operation of our service groups, call center, and customer support functions.Key ResponsibilitiesLeadership...
-
Sales Representative-automation
4 months ago
Mississauga, Canada PSI Engineering Full timeThe Company PSI Engineering manufactures and integrates automated pack and sortation systems for high volume warehouse and distribution centers who serve the business to consumer (B2C) market, drastically improving throughput and accuracy while reducing labor costs. The Sales Representative will be responsible for new System and Core Product Sales,...
-
Aftermarket Engineering Manager
2 weeks ago
Mississauga, Canada ALSTOM Full timeReq ID:464514 Leading societies to a low-carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorails, and trams to integrated systems, customized services, infrastructure, signalling and digital mobility...
-
Aftermarket Engineering Manager
2 weeks ago
Mississauga, Canada Alstom Full timeReq ID:464514 Leading societies to a low-carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorails, and trams to integrated systems, customized services, infrastructure, signalling and digital mobility...
-
Aftermarket Operations Coordinator
4 months ago
Mississauga, Canada Crown Lift Trucks ULC Full timeCrown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and...
-
Electrical Engineer for Aftermarket Solutions
1 month ago
Mississauga, Ontario, Canada ALSTOM Gruppe Full timeElectrical Engineer for Aftermarket Solutions Company: Alstom Alstom is at the forefront of shaping a sustainable future in transportation. We are dedicated to developing and marketing innovative mobility solutions that lay the groundwork for eco-friendly transit systems. Our extensive product range includes high-speed trains, metros, monorails, trams,...
-
Aftermarket Parts Engineering Manager
1 week ago
Mississauga, Canada Alstom Full timeReq ID:464514 Leading societies to a low-carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorails, and trams to integrated systems, customized services, infrastructure, signalling and digital...
-
Aftermarket Electrical Mechanical
4 months ago
Mississauga, Canada ALSTOM Full timeReq ID:453604 Leading societies to a low-carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorails, and trams to integrated systems, customized services, infrastructure, signalling and digital mobility...
-
Customer Service Representative Aftermarket
4 months ago
Mississauga, Canada Michelin Full timeCustomer Service Representative Aftermarket Michelin, the Worldwide leader in Tires, is hiring! - KEY EXPECTED ACHIEVEMENTS Manage Order & delivery - Captures, records and commits customer orders according to customer needs, agreement and defined service level - Proposes product alternatives in case of phase-out or shortage - If relevant, optimizes, plans...
-
Aftermarket Electrical Engineer
2 months ago
Mississauga, Canada Alstom Full timeReq ID:453605 Leading societies to a low-carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorails, and trams to integrated systems, customized services, infrastructure, signalling and digital mobility...
-
Aftermarket Electrical Mechanical
2 months ago
Mississauga, Canada Alstom Full timeReq ID:453604 Leading societies to a low-carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorails, and trams to integrated systems, customized services, infrastructure, signalling and digital mobility...
-
Aftermarket Electrical Engineer
3 months ago
Mississauga, Canada Alstom Full timeReq ID:453605 Leading societies to a low-carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorails, and trams to integrated systems, customized services, infrastructure, signalling and digital mobility...
-
Mississauga, Ontario, Canada Bombarbier Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our Aftermarket Parts team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our valued customers.Key ResponsibilitiesField customer inquiries and resolve issues in a timely and professional...
-
Mississauga, Ontario, Canada Bombarbier Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our Aftermarket Parts team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our valued customers.Key ResponsibilitiesField customer inquiries and resolve issues in a timely and professional...
-
Mississauga, Ontario, Canada Bombarbier Full timeAbout the RoleBombardier is seeking a highly skilled Customer Service Representative to join our team in a pivotal role. As a key member of our aftermarket parts team, you will be responsible for delivering exceptional customer experiences and ensuring seamless interactions with our valued customers.Key ResponsibilitiesAccount Management: Develop and...
-
Mississauga, Ontario, Canada Bombarbier Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative, Aftermarket Parts. As a key member of our customer service team, you will be responsible for providing exceptional service to our valued customers, ensuring their needs are met and exceeded.Key ResponsibilitiesAccount...
-
Mississauga, Ontario, Canada Bombarbier Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative, Aftermarket Parts. As a key member of our customer service team, you will be responsible for providing exceptional service to our valued customers, ensuring their needs are met and exceeded.Key ResponsibilitiesAccount...
-
District Parts Manager-canada
3 months ago
Mississauga, Canada Daimler Truck North America Full timeInside the Role Provide dealer/distributors with aftermarket parts management support in the areas of parts sales, customer service, and business performance. Assist dealer/distributors in implementing programs and growing parts sales. This District Parts Manager (DPM) position will work closely with DPM's in abutting regions to support dealer groups with...
-
Customer Account Manager
4 months ago
Mississauga, Canada De Havilland Full timeDe Havilland Aircraft of Canada Ltd. (‘DHC’) is a proudly Canadian aerospace company currently transitioning its corporate headquarters to Calgary, AB. DHC is undertaking a consolidation of its underlying subsidiary companies under a single brand currently offering engineering, aftermarket, new aircraft manufacturing, modifications, parts manufacturing,...
