Aftermarket Manager

6 months ago

Mississauga, Canada Pritchard Power Systems Full time

**Purpose of the Position**:
The Aftermarket Manager is directly responsible for leading, building and supporting the service & parts teams.

**Education Required**

High School diploma at a minimum. Post-secondary education is considered an asset.

**Experience, Skills, Abilities Required**
- Minimum 5 years' experience in an industrial equipment field service management position (preferably industrial generators)
- Ability to interpret drawings, diagrams and specifications of a variety of types of mechanical and electrical equipment, including manufacturer's manuals and parts books
- Strong mechanical and electrical aptitude
- Excellent understanding of CSA 282 - Emergency Electrical Power Supply for Buildings
- Excellent understanding of CSA B139 - Installation Code for Oil-burning Equipment
- Good interpersonal, communication and computer skills
- A valid G Class driver's license and clean Driver's Abstract
- Ability to travel to the US is required

**Primary Responsibilities and Accountabilities**
- Manage service, parts, and warehouse operations for the associated branch
- Grow the service & parts business within the assigned geographic territory
- Ensure all KPI are met
- Maintain the physical branch building and assets in good order
- Ensure ServiceFusion is utilized exclusively for scheduling, work orders, and quotes.
- Ensure all entries in ServiceFusion and Foundation are kept up to date daily.
- Ensure work orders are closed and invoiced in Foundation within 1 business day
- Ensure time cards are sent in daily
- Ensure all expenses (including technician incurred) are on the related WO in Foundation
- Work overtime as required and partake in after hours on-call program (if required)
- Ensure all emergency calls are attended to onsite within 2 hours, including after hours.
- Obtain security clearance/background checks as required for site access
- Assist with service quotes/contracts;
- Maintain a clean and safe work environment;
- Maintain a clean and valid driver’s license/abstract;
- Provide assistance to other trades, as required;
- Travel by service vehicle and airplane can be expected.
- Perform other duties as assigned and/or required by business needs
- Follow all company policies and procedures
- Always perform duties in a safe, efficient, and professional manner

**Personal Attributes**
- Team player
- Positive and friendly demeanor at all times
- Superior emotional intelligence
- Superior interpersonal skills
- Ability to multi-task and prioritize tasks
- Solid time management skills
- Meet expected business deadlines
- Take initiative and practice good decision making
- Excellent organizational skills
- Good communicator
- Superior verbal and writing skills
- Act as an ambassador for the company
- Maintain confidentiality at all times

**Job Types**: Full-time, Permanent

**Salary**: $100,000.00-$120,000.00 per year

**Benefits**:

- Casual dress
- Company car
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- On call

Supplemental pay types:

- Bonus pay

Work Location: In person

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