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Manager Strategic Policy

3 months ago

Toronto, Canada City of Toronto Full time

**Job ID**: 46370

**Job Category**:Policy, Planning & Research

**Division & Section**:Customer Experience, CX Strategy, Insights & Planning

**Work Location**:METRO HALL

**Job Type & Duration**:Full-time, 1 Temporary (12 month) Vacancy

**Salary**:$122,305.00 - $163,639.00.00, Wage Grade 8

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: Non-Union

**Number of Positions Open**: 1

**Posting Period**: 01-MAY-2024 to 15-MAY-2024

Reporting to the Director, Strategic Insights and Planning, the Manager, Strategic Policy and Planning, will lead the centre of excellence for customer service and program management functions/ change initiatives related to the planning and implementation of the future state operating model for effective service delivery.

If you are an innovative, driven, enthusiastic and dedicated professional, adaptable to change and willing to contribute, we are looking for you Our culture is emerging as dynamic and evolving, our people are the heart of our Division.

**Major Responsibilities**:

- Develops and implements detailed plans and recommends policies regarding program specific requirements.
- Manages, motivates and trains the unit's staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
- Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work.
- Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.
- Develops, recommends and administers the annual budget for the unit and ensures that the unit's expenditures are controlled and maintained within approved budget limitations.
- Plans, manages and implements projects and requests including the determination of project scope, action plans, identifying critical success factors
- Manages complex internal / external environmental scans and industry / business research to identify and address issues which have Customer Experience implications for the various City business units.
- Manages the design and development of research proposals, methodologies and objectives; researches various data sources in other organizations and jurisdictions; prepares reports on research findings and policy recommendations resulting from these findings; validates findings / recommendations.
- Provides leadership and policy support in the development and implementation of recommendations and initiatives identified as priorities for Corporate Services.
- Prepares reports and briefing notes related to Corporate Services' Business Plans, as well as divisional business plans and results.
- Develops targets and criteria to measure the effectiveness and success of programs.
- Takes a lead role in supporting the implementation of the Business Plans, both Corporate Services Service Area and divisional.
- Formulates and presents reports and recommendations to senior management.
- Maintains close and effective working relationships with City divisions, management staff, directors and other key stakeholders.
- Ensures awareness and devises potential solutions for existing and evolving issues and concerns related to business plan delivery and/or other strategic initiatives.
- Develops and consults on large policy related initiatives, while representing the interests of Corporate Services.
- Manages project teams consisting of divisional staff, interdivisional staff and potentially external consultants.
- Works closely with senior management to ensure Corporate Services effectively and efficiently manages business plan deliverables.
- Provides strategic leadership to grow the organization's relationships with partners and alliances.
- Provides high quality customer service through improvement strategies including communications, training, public education, technological improvement, best practices, and quality control programs.
- Develops and establishes the strategic policy framework for Corporate Services.
- Develops and supports implementation of key policies on behalf of Corporate Services.
- Provides expert advice and guidance to Corporate Services' senior leadership team with regards to policy initiatives which may impact on strategies and operational delivery.
- Monitors, reviews and evaluates policy implementation and its impact on service delivery and performance.
- Provides expert advice on policy initiatives, which informs the development of policies from a foundation of research and good practice, operating within the boundaries of the law and statutory responsibilities.
- Manages and contributes to projects on behalf of Corporate Services.
- Gives leadership and direction to others to establish and enhance productive working relationships.

**Key Qualifications**:

- Post-secondary education in Business Administration, Project Management, Risk Management o