Appointment Coordinator

4 weeks ago

St John's, Canada Quorum Information Technologies Inc Full time

**Location - **Remote (Canada)
- **Job type - **Full-time; Average working hours is 40 hours/week
- **Reports to -** Call Center Team Manager

**Careers with endless roads to explore together.**

We’re on a mission to transform car dealership operations across North America through innovative software (SaaS) and services that enrich the customer journey and drive profitability for dealers. We’re the team powering products like QuorumDMS, DealerMine CRM, Autovance, Accessible Accessories, VINN, as well as many more solutions that roll up into Quorum’s integrated suite of products.
- Life at Quorum is about dreaming big as we reimagine the dealer solutions landscape, while staying humble, curious, and ready to collaborate at all levels. In the Business Development Centre (BDC), we are connecting with customers, building rapport, and helping dealerships big and small build strong client relationships. Our incredible team is passionate about service, learning, and advancement. As such, we cultivate an environment rich in career exploration, lateral and upward mobility, and vast opportunity to grow.

**Ready to hit the open road of automotive tech? Read on**
- Quorum’s Appointment Coordinator is the primary point of contact between the Automotive Dealership and their customers. With the focus always on customer service, the appointment coordinator schedules routine and unplanned maintenance for vehicles. The goal is always to build and maintain positive relationships between both parties.

**Here is what we will expect from you at work**:

- Receive and respond to inbound calls from customers who want to schedule service with their automotive dealership.
- Complete outbound calls to customers regarding vehicle maintenance recommendations, recalls, appointment confirmations, and customer satisfaction after an automotive dealership visit.
- Respond to all customer inquiries by listening to understand, showing empathy, and gathering all applicable information before recommending solutions.
- High school diploma (or equivalent)
- Previous customer service experience is required.
- Previous contact center experience (inbound and outbound) is an asset.
- Ability to communicate clearly and concisely both verbally and in writing.
- Detail-oriented, professional, reliable, positive, and dedicated.

**Additional Requirements/Details**
- This is a remote position, suitable high-speed internet connection is required (direct connection, not wireless or satellite) as well as a suitable home workspace.
- Criminal background check required.

**How we work**

We believe that in order to do our best work and solve some interesting challenges, there needs to be freedom to explore and work in a manner that inspires one’s most meaningful contribution. At Quorum, we remove traditional hierarchical barriers and collaborate broadly. We also work where it makes the most sense, whether that is remote, hybrid, or on-site. We care more about what you do than where you do it.

**People first is how we roll** **— **How we team up matters. At Quorum, we crave connection and inclusion. This helps us create a high-trust environment, do more impactful work, and enjoy the journey After all, we’re in the business of people, leading with integrity and transparency as we serve our clients and help them serve theirs.

**Forward focus — **We were built on the notion of a better way forward. This mindset of innovation and optimization has us enrich the automotive industry by tapping into our full skill sets and using the latest tech to turbocharge progress.

**In the driver’s seat** **—**At Quorum, you are not a cog in the wheel but a driver of progress for our business, our team, and your career**. **We want your voice to be heard and your ideas to be shared, and we will empower you with an abundance of ownership over your work.

**Revved up for growth — **New experiences, learning, and growth energize us, help us evolve and be the best version of ourselves—as individuals, as an organization, and as a team.

**Quorum’s Family of Brands**

**Quorum DMS**, a Dealership Management System that automates, integrates, and streamlines key processes across departments in a dealership, and emphasizes revenue generation and customer satisfaction.

**DealerMine CRM**, a sales and service Customer Relationship Management system and set of Business Development Center services that drives revenue into the critical sales and service departments in a dealership.

**Autovance**, is a modern retailing platform that helps dealerships attract more business through digital retailing, improve in-store profits and closing rates through our desking tool and maximize efficiency and CSI through our F&I menu solution.

**Accessible Accessories**, support leading dealerships profit from dramatically increased accessory sales. Accessible Accessories is focused solely on giving dealerships the tools they need to price, promote, and quote accessories onli

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