Appointment Coordinator
3 weeks ago
Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Destination of Choice for Everything Auto” for employees and customers alike.
**Steele Honda **is seeking an Appointment Coordinator to join our team in St. Johns**
As an employee of Steele Auto Group, we always put you first. You can expect competitive compensation packages with flexible health and dental plans to match your needs. Our Employee and Family Assistance program offers a portfolio of healthcare services to keep you and your family healthy. As Atlantic Canadas Largest Automotive Dealer Group, we offer an industry-leading retirement savings plan with employer match and opportunities for growth and advancement to support our employees' futures.
As an Appointment Coordinator, you must be passionate about providing exceptional customer service and will deliver high quality, accurate information in a courteous manner.
**Responsibilities include but are not limited to**:
- Initiate customer interactions (though outbound campaigns) and educate customers on the opportunity to have their automotive service needs taken care of at our partner dealerships.
- Partner with our dealerships to ensure that Customer Satisfaction Index targets are exceeded.
- Stay current on all ongoing tools and campaigns Steele Auto Group or our partner dealerships are running and support them with full commitment.
- Efficiently manage workload to ensure customers are handled productively.
- Accurately document customer details in all appropriate systems and tools so that customers are supported seamlessly throughout their Steele Auto Group Service Experience.
- Appropriately communicate any situation (customer or otherwise) requiring additional support for resolution.
**Requirements**:
- Ability to communicate in multiple stream
- Proficient in Microsoft Office Suite (Outlook, Excel, Word)
- Previous experience in a customer focused role, with an ability to see things from different perspective
- Effective, Two-Way Communication skills
- Organized with ability to prioritize work
- Strong technical skills and highly motivated
- Works well both independently and as part of a team
- Strong multi-tasking ability
**Why Steele Auto?**
- Competitive compensation package with flexible health and dental plans
- Virtual healthcare and mental health/wellness support programs
- Employee and Family Assistance Program
- Industry-leading Retirement Savings Plan with employer match
- Opportunities for career growth and advancement
- A safe, inclusive, and dynamic work environment
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