Planning Coordinator

4 weeks ago

St Thomas, Canada Yurek Pharmacy & Home Healthcare - Mobility Division Full time

For over 59 years, Yurek has set the standard of pharmaceutical care in Southwestern Ontario. From product and medication recommendations to community outreach programs, to diabetes consultations and flu shots, we are committed to providing you superior products, advice, and services to help you get the most out of life.

Yurek Mobility is proud to support our clients with delivery, set-up, repair, and maintenance services for various home medical and mobility equipment options (including wheelchairs, power wheelchairs, and lifts) to keep our clients independent and on the move.

We are looking for a well organized and enthusiastic **Service Coordinator **to join our team in St. Thomas, who can consistently meet and exceed the expectations of the day-to-day operations of the Mobility Service team.

**Job Summary**:
Reporting to the Mobility Service Manager, the Service Coordinator will manage the client service side of Mobility for repair, maintenance, and new order fulfillment. Coordinating and communicating with our sales coordinators, suppliers, and customer care coordinators, you will take ownership of organizing the work of our In-House Technicians and the in-house service appointments of our Service Technicians, ordering the parts for all orders and supporting the incoming calls of clients on updates of their service appointment.

**Duties and Responsibilities**:
**Customer Service**
- Respond to any issues that occur during the delivery of services
- Schedule appointments for clients, answer phones and track clients’ service records
- Schedule and follow up with client inquiries regarding requests for service on Yurek provided devices.
- Notify clients and Service Technicians regarding initial and ongoing build schedules.
- Key user of maintaining clients, parts and orders in ERP system.
- Follow-up with Sales Representatives and Sales Coordinator to ensure any overdue orders have been placed.
- Handle and document client concerns and complaints in a timely manner and as appropriate, notify leadership; maintain appropriate documentation.

**Planning and Scheduling**
- Work with Service Technicians for follow through and process management of all work orders and sales orders.
- Manage all service requests to meet KPIs.
- Work efficiently with Inventory Shipper/Receiver to ensure all purchase orders have been received and execute proper follow-up with vendors on outstanding orders.
- Work with Shipper/Receiver to ensure proper stock levels are maintained and customer service is consistent and at or above expectation.

**On-Site Sourcing and Purchasing**
- Complete sourcing for items required on an as-needed basis ensuring that all aspects of existing inventory, vendor contracts, and item suitability are met.
- Work beside the warehouse personnel to arrange end execute rebuild of trial/rental parts to ensure the most cost effective, and time friendly options are considered.
- Process and distribute purchase orders to vendors for service and sales orders.
- Develop an effective and accurate system for monitoring purchase orders
- Good attention to detail to ensure all purchase orders are accurate and line up with the sales orders.
- Handling of all chair, parts, and other item order from Sales Coordinators and/or Sales Representatives
- Develop, coordinate, and manage on-going supplier relationships with key distributors/ vendors.
- Point of contact with external suppliers, vendors for parts ordering, management, returns and inventory required by Sales Representatives for client needs.

**General**
- Ensure confidentiality of all records, private, and personal health information is maintained as laid out in department operating policies and procedures particularly as they pertain to access, security, and retention.
- Adhere to all Yurek Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
- Participate in proactive Health & Safety activities while performing all duties.

**Education, Skills and Job Requirements**:

- University or College degree
- 3-5 years of direct work experience in a supply chain, warehouse or customer support capacity
- Strong Microsoft Excel skills - must be demonstrated
- Excels at customer service and ensuring a positive and quality customer experience.
- Ability to multi-task in a faced paced environment
- Strong knowledge of supply and demand planning and inventory practices
- Strong problem identification and objection resolution skills
- Exceptional verbal communication and presentation skills
- Excellent listening skills
- Strong written communication skills
- High level of integrity and work ethic
- Experience with ERP system

**Yurek has a very competitive compensation package and other perks including**:

- Opportunity to receive discretionary bonuses twice per year.
- Health/Dental/Life insurance benefits package, where the cost is employer subsidized.
- RRSP Program

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