Tourism Information Counsellor

2 weeks ago

St John's, Canada City of St. John's Full time

**Tourism Information Counsellor**:

- Job Number:
- J0223-1025- Position Title:
- Tourism Information Counsellor- Department:
- Community Services- Appointment Status:
- Part-Time Temporary- Employee Group:
- CUPE 1289- Job Category:
- Customer Service- Compensation:
- $27.99/Hour- Closing Date:
- March 30, 2023**Our City, Our Future**:
St. John's is a progressive city with a strong connection to the past and a positive outlook on the future. As one of the oldest cities in North America we have a unique history, but we are also a growing city with the needs and opportunities of a modern urban population. The City of St. John’s is committed to recruiting world-class talent and expertise to join our City staff, more than 1200 strong, who provide a vast array of valued services to the residents of St. John's and the metropolitan area. If you are an innovative thinker with a positive attitude and a commitment to quality, we want you to help us make St. John’s a city where people want to live and feel they belong.

**The Opportunity**:
Provide concise tourist information about the City of St. John’s and region to residents and visitors and provide excellent customer service to patrons of Departmental programs, services and facilities.

**Accountabilities**:

- Maintain daily visitor records, inventory control of tourism literature and replenishes as required.
- Order tourist literature, promotional brochures, etc.; maintain tourism literature shelves including restocking and circulation of materials, and coordinates and supplies pertinent materials for information desks at conventions and other information desks as required.
- Aid in general guidance and mentoring of casual staff in conjunction with the Supervisor, Tourism and Culture.
- Provide off-site support as required in the form of temporary visitor information desk(s) and responsible for preparation of visitor information, related supplies, signage, etc. and arrangements for delivery of such to the site.

**Description disclaimer**:
The successful applicant will be required to participate in all training programs applicable to this position and other related work. The above statements reflect the general duties considered necessary to describe the principal functions of the job identified and shall not be considered a detailed description of all work requirements that may be inherent in the job.

**Qualifications**:

- Education - High School Diploma, College Diploma in: Tourism, Business or equivalent.
- Specific Skills/Certifications
- Professionally responds to multiple requests made by the public in short time periods.
- Conversational French will be considered as asset.
- Working knowledge of Word, Excel or any other word processing package.
- Familiarity with the internet for accessing information for tourism information counselling.
- Strong communication skills to deliver verbal/written instructions accurately and quickly.
- Addresses the Public and City Departments in a tactful, and diplomatic manner.

Relevant Experience
- Minimum of one (1) year experience working in the tourism industry in working with a tourism industry operator, tour or itinerary planner.
- Minimum of one (1) year of customer service and/or sales experience.

Other
- Eligibility for Marine Transportation Security Clearance.
- RNC Criminal Record Screening Certificate (or equivalent) - dated 2023

**Working Conditions**:

- Office environment that is centered within a working team.
- Dealing with members of the public.

**Physical Requirements**:

- Read and sit for an extended period.
- Must have finger dexterity/grasping ability to operate issued equipment/devices, or a computer.
- Must be able to lift and transport boxes and packages of visitor literature and support materials as well as visitor signage as the need arises.

**Hours of Work**:
Rotating schedule 7 days per week
16 - 40 hours per week

**Applicants must be members of the Canadian Union of Public Employees, Local 1289, or should be prepared to join the Union immediately upon appointment.**

***
- This City of St. John's is an equal opportunity employer and is committed to the _
- employment of a qualified workforce which reflects the community's diversity._

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