IT Support

6 months ago

Montréal, Canada Prysmian Group Full time

Prysmian is the world leader in the energy and telecom cable systems industry. Each year, Prysmian manufacturers **thousands of miles of underground and submarine cables** and **systems for power transmission and distribution**, as well as **medium-low voltage cables** for the construction and infrastructure sectors. We also produce a comprehensive range of **optical fibers, copper cables and connectivity** for **voice, video, and data transmission** for the **telecommunication sector**.

We are almost 29,000 employees, across 52 countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us. Make Your Mark at Prysmian

**Nature & Scope**:The Local System Administrator (LSA) is responsible for installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values.

**Specific Job Duties**:

- Troubleshoot all computer related problems.
- Perform daily system monitoring, verifying the availability of all hardware, server resources, systems and key processes.
- Install work stations, software and peripherals.
- Create, change, and delete user accounts per request.
- Provide support per request from various end users. Investigate and troubleshoot issues.
- Manages desktop, laptop, mobile devices, printer hardware and software inventory, including installation, refurbishment and maintenance.
- Manages hardware and software for workstations and provides user support including problem-solving technical issues. Ensures corrective actions are implemented and hardware/software are functioning for various plant Manufacturing Execution Systems solutions.
- Performs desktop system maintenance such as repair and recover from hardware or software failures, Operating System upgrades, desktop images, etc.
- Manage to quickly resolve all LSA incidents and requests and coordinate and communicate with users.
- Responds to user queries, answers questions, and resolves hardware and software problems.
- Implements corrective actions from remote sites or guides users through corrective action.
- Works with corporate HQ staff on any new software/hardware deployments.
- Documents standardized user (internal customer) processes and procedures and "how to" documentation.
- May be required to support critical systems after hours, nights and weekends and respond to emergencies on a 24/7 basis.

**Knowledge/Skills**:

- 5+ years’ experience in system administration and computer technical support desired, 2+ years minimum.
- Good analytical and troubleshooting skills.
- Ability to multi-task, prioritize and meet deadlines.
- Must be highly motivated and function with little supervision.
- Excellent communication skills.
- Ability to adapt to current technologies and maintain technical skill levels.
- Ability to manage conflicting priorities and customer expectations.
- Ability to use good judgment, analytical abilities and effective problem-solving skills.
- Ability to manage time and workload efficiently, including planning, organizing, and following through on a variety of tasks, assignments, projects, and reports, paying close attention to details.
- Demonstrated ability to work effectively in a fast-paced workforce.
- May sometimes be required to work evenings and weekends with little advanced notice.
- Self-starter.

**Qualifications and Education**
- BS in Information Technology, MIS or related technical degree (desired but not required).
- A+, Network+, Microsoft certifications (desired but not required).

**Experience**:

- Experience in the analysis, installation, administration, and troubleshooting of all aspects of a client/server data network including multi-facility client/server network and system administration and support. Experience should include IT ticketing and request systems, any relevant certifications and best practices methodologies.
- Knowledge of portable technologies such as laptops, tablets, and smart phones.
- Experience with enterprise class desktop software such as Windows 7 & 10, Office 2010, 2016, Endpoint Protection antivirus, remote management tools and troubleshooting, asset management and inventory, printing and call centers.
- Experience with Windows active directory, corporate network infrastructure and group policies is a plus but not necessary.
- Experience supporting/configuring thin-client devices such as Wyse terminals or CLI’s (desired but not required).

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