Client Billing Supervisor

7 months ago

Ottawa, Canada Calian Full time

For more than 40 years, Calian has been solving the world’s most complex problems by pairing the brightest minds with powerful technology. Calian solutions impact the world; from the satellites in space that connect us to the farms that feed us, from the medical professionals who care for us to the governments, schools and companies that make the world better every day.

Location
- Ottawa, ON
- Remote, CANJob Type
- Full Time**Position Overview**:
This contract position to cover a maternity leave for our Client Billing Supervisor offers an incredible chance to showcase your leadership skills, strengthen cross-functional relationships, and contribute significantly to our organization’s success.

The Client Billing Supervisor is responsible for supporting day to day functions in the accounting cycle, including month end tasks, AR reporting, and maintaining and updating key controls. In this role, the Supervisor, Client Billing creates strong relationships with other departments and senior leadership.

**Responsibilities**:
LEADERSHIP, SUPPORT, PROBLEM-SOLVING:

- Provides supervision of the Client Billing team
- Ensures quality assurance of the team’s productivity and performance
- Identifies and implements performance indicators
- Builds and maintains strong relationships with other managers, supervisors
- Serves as a first line of defense in addressing day-to-day questions/concerns and acting as a back-up to Divisional Controller
- Provides training/coaching of junior team members and serving as a role model through all interactions
- Leads by example in ensuring all employee compliance requirements are completed on time (PDPs, policy checks, security clearance, etc.)
- Promotes a strong team culture through proactively leading team meetings, discussing open issues, and working with the Divisional Controller in implementing process improvements
- Ensures timely period end closing and reporting
- Engages with internal and external stakeholders, as needed, to drive solution to issues and escalating to Divisional Controller, as required
- Attends service line meetings regularly to keep updated on ongoing contracts, new contracts, and changes to the business
- Works with Divisional Controller on identification of opportunities to improve operations, contribution toward solutions, and supporting implementation
- Helps review Accounts Receivable Aging and working with the Client Billing Administrators and business to improve collections through targeted customers
- Takes a leadership role in coordinating audit support and performing system testing
- Conducts regular one-on-one and team meetings

REPORTING & CONTROLS:

- Owns the Accounts Receivable Aging Reporting process including preparation of monthly Accounts Receivable Aging report distributed to the management team
- Prepares ad-hoc Accounts Receivable Aging reports for specific customer accounts to drive collections
- Prepares other ad-hoc reporting for proposals, audit purposes, internal requests, etc.
- Maintains key controls over invoice cancellations, bill rate changes, sales order changes, project changes, and integrity of customer master data
- Works to develop new controls as needed to address emerging risks

**Qualifications**:

- Post secondary education in Accounting or in a related field, preferred
- Experience in a supervisory role with multiple direct reports, preferably in a customer service environment
- Experience training new hires, providing mentorship, coaching and empowerment to employees
- Excellent grasp of the accounting cycle, revenue recognition principles and month-end cut-off procedures
- Experience explaining financial concepts and rules to others without financial background
- Experience translating the results of a problem analysis into process improvement solutions
- Knowledge of SAP (Finance, Project Systems, Material Management, Sales, and Distribution), preferred

**Additional Requirements**:

- Highly developed sense of tact, discretion, and judgement in dealing with confidential, sensitive and/or delicate matters
- Ability to lead high performing teams to maximize individual and team outcomes
- Exceptional attention to detail and committed to a high degree of accuracy. Must be able to gather, prioritize and analyze information skillfully
- Solution-minded with an ability to identify potential obstacles and formulate proposed solutions proactively
- Excellent written and oral communication skills, with experience communicating effectively and collaboratively with internal and external stakeholders at all levels within the organization
- Ability to identify efficiencies and make suggestions for continuous growth and improvement with a commitment to excellence

**How we hire**:

- Our approach- Experience and accommodations- CV and cover letter tips- Interview tips- Our decision**Why Work for Calian**:
**Work Environment**:

- No one-size fits all We give teams freedom of choice in building an ideal work environment.

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