Customer Care Team Lead

6 months ago


Toronto, Canada Menkes Full time

Posted In: Customer Care
- About The JobThe primary purpose of the role is to act as the lead representative of the on-site Customer Care Team providing technical support to both Team members and responding to purchasers in accordance with the Company’s standards of customer service.

**Responsibilities**:

- Coach and provide support to Customer Care Representatives for Tarion inspections.
- Oversee QA/PDI calendar and scheduling.
- Respond to questions and requests from purchasers, 1st escalation point for Customer Care Representatives.
- Responsible for on-site office set-up and ongoing presentation.
- Monitor and report trends and issues from inspections.
- Work in a collaborative manner with Construction and Property Management Teams in order to problem-solve and deliver optimal customer service.
- Perform Quality Assurance, Pre-Delivery, Delivery, 30-day and Year-end Inspections in accordance with Company set procedures.
- Working in collaboration with the Warranty Service Manager, assist with scheduling trades and staff to ensure completion of warranty work within Tarion timelines.
- Monitor the progress of the completion of warranty items using JDE and liaises with sub-trades to ensure work meets quality standards and timelines.

**Qualifications**:

- 5+ years of work experience in Residential Construction industry
- At least 3 years of hands-on work experience conducting residential warranty inspections
- Thorough knowledge of Tarion policies and regulations and customer service standards
- Ability to handle escalated issues methodically and professionally;
- Working knowledge of the JDE or other warranty software
- Post-secondary education or relevant work experience
- Strong aptitude for working with clients professionally
- Proficiency with MS Word, Excel and Outlook
- Ability to contribute in a fast-paced, deadline driven team atmosphere

Apply

We offer a competitive compensation package and the opportunity to work with an industry leader

We thank all applicants for considering Menkes Developments Ltd. as an Employer of Choice, however only those individuals selected for an interview will be contacted.



  • Toronto, Canada Menkes Developments Ltd. Full time

    **Overview**: We are seeking a dedicated Customer Service Team Lead to join our dynamic team. The primary purpose of the role is to act as the lead representative of the on-site Customer Care Team providing technical support to both Team members and responding to purchasers in accordance with the Company’s standards of customer...


  • Toronto, Canada CMLS Financial Full time

    **Team Lead, Customer Care, Residential Servicing**: **Salary**:$60,000 - $70,000/yr**: **Toronto, ON or Calgary, AB**: CMLS Financial is looking for a Team Lead, Customer Care to join our growing team. The Team Lead, Customer Care, will work closely with the Manager, Customer Experience, and is responsible to provide operational and leadership excellence...


  • Toronto, Canada West Toronto Ontario Health Team Full time

    **Strategy & Operations Lead, Primary Care** **Permanent Full-Time** **(37.5 hours per week, 1.0 FTE)** The West Toronto Ontario Health Team (WTOHT) is looking for an Operational Lead, Primary Care. Our vision is to improve the experiences of, and outcomes for, people living and seeking care in West Toronto for all stages of life by becoming one connected...

  • Customer Care Lead

    7 months ago


    Toronto, Canada Zurich Insurance Full time

    **The Opportunity** - Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.- If you have experience in customer service and are looking for a new...


  • Toronto, Canada Tonal Full time

    **Who We Are** Tonal is the smartest home gym and personal trainer. It has completely revolutionized the way people work out at home, with its sleek design and advanced A.I. technology. We’ve united a diverse team of experts and decades of research to reinvent strength training, making it more efficient, more effective and more engaging. With this in...

  • Home Care Team Lead

    2 weeks ago


    Toronto, Ontario, Canada Closing the Gap Healthcare Full time

    Role SummaryWe are seeking a skilled Home Care Specialist to lead our Integrated Care Solutions team. As a Home Care Team Lead, you will oversee service provider personnel and ensure compliance with policies on client safety, risk reduction, and staff safety.About Closing the Gap HealthcareClosing the Gap Healthcare is a Canadian-owned, award-winning...

  • Home Care Team Lead

    2 weeks ago


    Toronto, Ontario, Canada Closing the Gap Healthcare Full time

    Role SummaryClosing the Gap Healthcare (CTG) is a leading provider of home and community healthcare services, dedicated to delivering exceptional care to Canadians. We are seeking an experienced Home Care Team Lead, Integrated Care Solutions who can lead a team of Personal Support Workers / Home Support Workers.About the RoleOversee service provider...

  • Stability Team Lead

    6 months ago


    Toronto, Canada Apollo Health And Beauty Care Full time

    Apollo Health & Beauty Care (Apollo) is a premium developer of private label and control label health & beauty care products and leverages unique expertise and experience in developing national brand-equivalent products designed to compete equivalently with the most popular national brands. The largest private label and control label personal care...

  • Home Care Team Lead

    2 weeks ago


    Toronto, Ontario, Canada Closing the Gap Healthcare Full time

    Closing the Gap Healthcare is dedicated to delivering exceptional care to Canadians in various home and community settings.Job OverviewWe are seeking a highly skilled Home Care Team Lead who can lead our team of Personal Support Workers / Home Support Workers with autonomy and confidence. This full-time permanent role will be based in our Toronto office,...

  • Stability Team Lead

    6 months ago


    Toronto, Canada Apollo Health And Beauty Care Full time

    Apollo Health & Beauty Care (Apollo) is a premium developer of private label and control label health & beauty care products and leverages unique expertise and experience in developing national brand-equivalent products designed to compete equivalently with the most popular national brands. The largest private label and control label personal care...

  • Team Lead

    6 months ago


    Toronto, Canada SPRINT Senior Care Full time

    **About SPRINT Senior Care** We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay safe, connected, and...

  • Team Lead

    4 months ago


    Toronto, Canada SPRINT Senior Care Full time

    **About SPRINT Senior Care** We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay safe, connected, and...

  • Home Care Team Lead

    1 week ago


    Toronto, Ontario, Canada Closing the Gap Healthcare Full time

    About Closing the Gap HealthcareClosing the Gap Healthcare is a Canadian-owned organization dedicated to providing high-quality care to Canadians in various home and community settings. Our mission is based on ethical principles, compassion, and a commitment to meeting the highest practice standards.Competitive Total Compensation PackageWe offer a...

  • New Home Inspector

    6 months ago


    Greater Toronto Area, Canada Fortune Customer Care Professionals Full time

    **Contract Work Description** **New Home Inspector** **Introduction** We are seeking individuals to conduct new home inspections who can be described as diligent, honest and interested in learning more about the construction industry. As a member of our team, you will have the opportunity to work with a variety of construction sites in Southern Ontario,...


  • Greater Toronto Area, Canada LEAD Construction Full time

    We are a fast paced commercial/industrial Electrical Contracting Company seeking key personnel to fill a sub contract position. We are not looking for someone to lead and take on an entire project, but must be able to be instructed on day to day projects and able to carry out the job until completion. You are responsible to have hand tools,drill and saw. We...

  • Home Care Team Lead

    7 days ago


    Toronto, Ontario, Canada Closing the Gap Healthcare Full time

    Job OverviewClosing the Gap Healthcare (CTG) is a Canadian-owned organization dedicated to delivering high-quality care across various home and community settings. We are seeking a highly skilled Home Care Team Lead who can effectively lead a team of Personal Support Workers/Home Support Workers, ensuring seamless client support and staff guidance.

  • Home Care Team Lead

    14 hours ago


    Toronto, Ontario, Canada Closing the Gap Healthcare Full time

    Job SummaryClosing the Gap Healthcare (CTG) is a Canadian-owned, award-winning healthcare organization dedicated to providing exceptional care across various home and community settings. We are seeking a highly skilled Home Care Specialist who can lead our team of Personal Support Workers/Home Support Workers, overseeing client care, staff support, and...

  • Home Care Team Lead

    2 weeks ago


    Toronto, Ontario, Canada Closing the Gap Healthcare Full time

    At Closing the Gap Healthcare, we are dedicated to providing exceptional care to Canadians in a wide range of home and community settings. We are seeking a highly skilled Home Care Team Lead who will play a crucial role in leading our team of Personal Support Workers and Home Support Workers.This is a full-time permanent position based in our Toronto office,...

  • Senior Care Team Lead

    14 hours ago


    Toronto, Ontario, Canada Closing the Gap Healthcare Full time

    Job Title: Senior Care Team LeadCompany Overview: Closing the Gap Healthcare (CTG) is a Canadian-owned, award-winning organization dedicated to providing people of all ages with the highest level of care across a wide range of home-based and clinic healthcare services.Salary: $90,000 - $110,000 per year, depending on experienceAbout the Role:We are seeking a...

  • Team Lead

    4 months ago


    Toronto, Canada SPRINT Senior Care Full time

    **About SPRINT Senior Care**: We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay safe, connected, and...