Front Desk Agent

4 days ago


Victoria, Canada Clipper Navigation, Inc. Full time

**Are you interested in helping guide locals and visitors from around the world on trips across the Pacific Northwest? If so, FRS Clipper is calling**

Since 1986 Clipper has provided marine transportation services in the Pacific Northwest, a region we love. We operate two fast ferries, the San Juan Clipper conducting day trips from Seattle and the Victoria Clipper V with daily service from Seattle to Victoria. Since 2016, Clipper has been a proud part of the FRS Group, an international shipping and maritime company with headquarters in Germany.

We are seeking applicants with experience as: Reservation Agent; Guest Services; Front Desk Agent; Concierge; Travel Agent; Call Center Agent; or Flight Attendant

**Position Overview**:
**Salary and Benefits**:
$19.34/hr for Reservation Agent shifts, $21.34/hr for Reservation Supervisor shifts. This is a unionized position (Unifor local 114).

Benefits Include:

- Free trips on the Victoria clipper V and San Juan Clipper
- Vacation Time and Paid Holidays
- Comprehensive Benefit Plan
- RRSP enrollment with company match
- Employee Assistance Program (EAP)
- Travel benefits with Alaska Air, Frontier, Harbour Air Seaplanes & Kenmore Air
- Industry rate discounts with our hotel and tour partners

**Key Responsibilities**:

- Answer incoming phone calls in a timely and efficient manner
- Provide outstanding customer service assisting passengers in-person with reservations, ticketing, and check-in prior to travel
- Make reservations for passengers as per their request, including tours, car rentals, hotel packages, special excursions, etc.
- Provide accurate local knowledge and insider tips for guests asking for recommendations, and trip planning guidance (training will be provided by FRS Clipper)
- Perform cargo duties such as receiving, documenting, taking payment, manifesting and releasing cargo
- Inform guests about important rules and regulations for international travel and conform identification and travel documents
- Maintain and balance assigned cash float and provide accurate reporting of assigned floats
- Conduct operational duties such as crowd control, closing sailings, monitoring weather reports, releasing block seats, preparing and delivering documents and various other tasks as assigned.
- support day-to-day administrative and operations duties to keep the reservations office operating smoothly

**Requirements**:

- read, write and speak English clearly and fluently
- Strong interpersonal skills, customer service experience
- Travel or hospitality experience and/or travel and insider local knowledge of Seattle and Victoria is ideal
- Foreign language proficiency is a plus
- Legal right to be employed in Canada
- Ability to lift and carry up to 50 pounds (luggage handling)

**Job Types**: Full-time, Permanent

Pay: $19.34-$21.34 per hour

Additional pay:

- Commission pay
- Overtime pay

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability

COVID-19 considerations:
All FRS Clipper staff must be vaccinated against Covid19

Ability to commute/relocate:

- Victoria, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 3 years (preferred)


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