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Technical Product Support
6 months ago
Hi there We're PAR and our purpose is:
**To deliver solutions that connect people to the restaurants, meals and moments they love.**
We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we're calling all rebels, instigators, idealists and builders to join our constantly growing team
PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.
Our mission is to build the number one restaurant technology company in the world and we're off to great start.
We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us If it sounds like you belong here, we should meet
**Title**:Technical Support Representative, (also know as Product Support Specialist)
**Location**:Austin, TX OR Markham, Ontario, Canada
**Reporting to**:Sr. Manager of Technical Support
**What You'll Do**
- Understand customer business needs and goals for their marketing campaigns and segments built on the platform
- Where required, adopt flexible work time schedules, this role is 8:00a-5:00p CT or similar with some occasional on-call or overtime as needed.
**What You'll Need**
- 2-3 years of experience in two or more core areas: SMTP, DNS, HTML/CSS, Network troubleshooting, API Log reading, Mobile App troubleshooting
- Plus 1-2 years of experience in POS system implementation and troubleshooting
- Experience in marketing technology, loyalty program, or digital marketing campaign experience a plus
- Curious, investigative nature - skilled at probing and asking questions to get to the core of customer issues
- Strong time management skills and the ability to respond well to time pressures and deadlines
- Ability to prioritize and triage competing priorities and maintain focus on successful resolution of client issues and tasks
- Customer empathy and strong desire to resolve issues while maintaining customer happiness
- Impeccable attention to detail
- Creative, resourceful problem-solver
- Embraces a strong sense of accountability and ownership
- Bachelor's Degree with a technical background
**Benefits**
- Healthcare coverage, FSA, HSA
- Life and AD&D insurance
- 401K
- Competitive salaries, bonus and stock options
- Professional development
- Employee Assistance Program + Annual Preventative Health Stipend
- Maternity and Paternity (Bonding) Leave
- Unlimited PTO
- In-office lunch provided, social events, plus a well-stocked refrigerator
The hourly rate range for this position is $26.92-33.65/ hr USD (US) or $28.60-36.05/hr CAD (Canada) commensurate with work location, experience, skills, certifications, education, and prior accomplishments.
The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you'd like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
