Bilingual Visitor Representative/ Agent Bilingue

6 months ago

Toronto, Canada Legislative Assembly of Ontario Full time

**Bilingual Visitor Representative/** **Agent bilingue des services aux visiteurs**:
Keeping Ontario’s Legislative Assembly running smoothly takes many talented people, doing many different jobs—from camera operators and committee clerks, to purchasing officers and researchers. The Office of the Assembly is dedicated to serving Ontario’s Parliament.

Together, we provide non-partisan administrative and procedural services to all MPPs, as well as operational support for the daily activities of the Legislative Assembly of Ontario. Our success is determined by the strength and diversity of our staff and by supporting our core values: integrity, inclusiveness, collaboration and excellence.

The Legislative Assembly of Ontario seeks a **Bilingual Visitor Representative (English and French) **who, as part of our Parliamentary Protocol & Public Relations Branch, in **Toronto, ON,** will provide bilingual day-to-day visitor services support on behalf of the Legislative Assembly to all visiting stakeholders.

**What You’ll Do**
**You’ll act with integrity to**:

- Demonstrate a high degree of professionalism in a non-partisan support role
- Exercise tact, diplomacy and good judgement in a fast-paced, politically sensitive environment when dealing with both internal and external stakeholders

**You’ll support our collaboration as you**:

- Greet visitors on arrival, provide general information about entry procedures and manage any questions or concerns guests may have
- Provide guests with sound knowledge of all visitor programs and activities taking place in the Legislative Building
- Conduct public tours in English and French for various groups and visitors
- Staff the coat check area, as required, and support the daily operation of the Legislative Assembly Gift Shop, as needed
- Collaborate with internal stakeholders, ensuring good two-way communication at all times

**How You Qualify**
**You demonstrate excellence through your**:

- Fluency in oral and written English and French
- Significant work experience in customer service
- Exceptional verbal communication and interpersonal skills
- Related public speaking experience giving public tours
- Knowledge of the Ontario Legislature and an understanding of the Ontario government structure and general programs and services provided

**If you join our team, you can expect**:

- To work with a team of dedicated professionals
- A competitive benefits package and Employee Assistance Program
- Continued training and development
- A dynamic working environment
- To have access to an employee and family assistance program
- Long Service Recognition Awards

**Salary Range**: $45,897 to $61,095 per annum

While we appreciate your interest in obtaining employment with the Legislative Assembly of Ontario, only those selected for an interview will be contacted.

Le bon fonctionnement de l’Assemblée législative de l’Ontario nécessite un personnel talentueux qui occupe divers postes — des cadreurs et cadreuses aux greffières et greffiers de comité en passant par les agents des achats et les recherchistes. Le Bureau de l’Assemblée législative se consacre au service du Parlement de l’Ontario.

Ensemble, nous offrons des services procéduraux et administratifs non partisans à toutes les députées et tous les députés, en plus d’un soutien opérationnel quant aux activités quotidiennes de l’Assemblée législative de l’Ontario. Notre succès est déterminé par les compétences supérieures et la diversité de notre personnel, ainsi que par la préservation de nos valeurs fondamentales : l’intégrité, l’inclusion, la collaboration et l’excellence.

L’Assemblée législative de l’Ontario est à la recherche **d’un agent bilingue (anglais et français) **des services aux visiteurs qui, dans le cadre de ses fonctions auprès de la Direction du protocole parlementaire et des relations publiques, située** à Toronto, en Ontario**, assurera la prestation de services bilingues aux visiteuses et visiteurs de l’Assemblée législative de l’Ontario.

**Votre description de tâches**
**Vous agirez avec intégrité pour**:

- Faire preuve d’un sens élevé de professionnalisme tout en offrant un soutien non partisan
- Faire preuve de tact, de diplomatie et de bon jugement auprès des parties prenantes internes et externes dans un environnement dynamique et sensible sur le plan politique

**Vous soutiendrez notre collaboration en**:

- Accueillant les visiteuses et visiteurs à leur arrivée, en fournissant des renseignements généraux sur les procédures d’accès à l’édifice et en répondant aux questions des visiteuses et visiteurs
- Fournissant des renseignements sur toutes les activités et tous les programmes offerts aux visiteuses et visiteurs à l’édifice de l’Assemblée législative
- Effectuant des visites guidées en anglais et en français pour divers groupes et pour les visiteuses et visiteurs
- Assurant une prése

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