Bilingual (French) Customer Service Representative

4 months ago

Toronto, Canada Canada Protection Plan Full time

Are you looking to be part of a continually growing and dynamic company that is a leader in the life insurance industry? Canada Protection Plan, a Foresters Financial company operating in the Canadian marketplace, markets and sells life insurance and related products, many with simplified underwriting processes requiring no medical exams.

Would you like to make a difference with the customers we serve? A career at Canada Protection Plan, the Canada Division of Foresters Financial, is full of potential. We are driven to excel, and our employees reflect this passion. Our company values include shared collaboration, career development and a friendly and open work environment.

Our strength is a culture characterized by doing work that makes a positive impact in the communities where we live. We connect with our employees in significant and meaningful ways for work that matters.

We are currently hiring a Bilingual Customer Service Representative, Administrative Support to add to our Customer Service team. This role is a hybrid role and will provide administrative support to our Client Support agents.

**Key Responsibilities include**:

- Making outbound calls to policy owner to help them with the epolicy process
- Update epolicy portal and system
- Assign cancellations to Customer Service Representatives through AIM
- Assist with filing duties and indexing documents
- Mail letters and cheques
- Update system and notes
- Assist with some transactions in AIM
- Other duties as required

***

**Knowledge/Experience/Skills**:

- Must be bilingual - English and French (written and verbal)
- Post-secondary education
- Administrative experience preferred
- Excellent communication skills
- Strong attention to detail and accuracy
- Ability to work independently and as part of a team

At Canada Protection Plan we are committed to fostering an inclusive, accessible environment where all employees and customers feel valued, respected and supported. We are an equal opportunity employer who is dedicated to building a diverse workforce.

We thank all applicants for their interest, however, only those considered for an interview will be contacted.

INDCPP

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