Bilingual Visitor Representative

5 months ago

Toronto, Canada Legislative Assembly of Ontario Full time

**Bilingual Visitor Representative**:

- Version française à suivre_

Are you ready to embark on an extraordinary journey to shape the future of Ontario's Legislative Assembly, with innovation and excellence in parliamentary operations? At the Office of the Assembly, we're not just supporting Parliament; we’re a dynamic team dedicated to driving change and making an impact every day.

At the heart of our mission is to provide non-partisan administrative and procedural services to all MPPs, along with operational support for the daily activities of the Legislative Assembly of Ontario. Our success is intricately tied to the strength and diversity of our staff as we champion our core values: integrity, inclusiveness, collaboration, and excellence.

Looking for a rewarding career where you can share your expertise in a Bilingual Visitor Representative capacity? Seize this opportunity to embody our organizational values within our Parliamentary Protocol and Public Relations Branch. As a valued member of our team, reporting directly to the Administrative and Operations Coordinator, you will collaborate closely with a dynamic group of Parliamentary Protocol and Public Relations professionals.

**This role is 100% on-site.**

**What You’ll Do**
**You’ll act with integrity to**:

- Demonstrate a high degree of professionalism in a non-partisan support role.
- Exercise tact, diplomacy and good judgement in a fast-paced, politically sensitive environment when dealing with both internal and external stakeholders.

**You’ll support our collaboration as you**:

- Greet visitors on arrival, provide general information about entry procedures and manage any questions or concerns guests may have.
- Provide guests with sound knowledge of all visitor programs and activities taking place in the Legislative Building.
- Conduct public tours in English and French for various groups and visitors.
- Staff the coat check area, as required, and support the daily operation of the Legislative Assembly Gift Shop, as needed.
- Collaborate with internal stakeholders, ensuring good two-way communication at all times.

**How You Qualify**
**You demonstrate excellence through your**:

- Fluency in oral and written English and French.
- Significant work experience in customer service.
- Exceptional verbal communication and interpersonal skills.
- Related public speaking experience giving public tours.
- Knowledge of the Ontario Legislature and an understanding of the Ontario government structure and general programs and services provided.

**Here’s what awaits you**:

- A dynamic, unique work environment
- A team of dedicated professionals
- A comprehensive benefit and pension package including a comprehensive short-term sickness plan and personal days
- Support for your career through training and development
- Access to an employee and family assistance program

**Salary Range**:$45,897 - $61,095

Join us in shaping the future of Ontario's Legislative Assembly. Your journey starts here

While we appreciate your interest in obtaining employment with the Legislative Assembly of Ontario, only those selected for an interview will be contacted.

Préparez-vous à prendre part à un voyage extraordinaire pour façonner l’avenir de l’Assemblée législative de l’Ontario, en faisant preuve d’inventivité et d’excellence au sein du Service du protocole parlementaire et des relations publiques Au Bureau de l’Assemblée législative, nous ne nous contentons pas de soutenir le Parlement; nous représentons une équipe dynamique qui aspire à susciter le changement et à avoir un impact en Ontario tous les jours.

Le cœur de notre mission est d’offrir des services administratifs et procéduraux non partisans à toutes les députées et tous les députés, ainsi qu’un soutien opérationnel quant aux activités quotidiennes de l’Assemblée législative de l’Ontario. Notre succès dépend de la force et de la diversité de notre équipe, car nous défendons nos valeurs fondamentales : intégrité, inclusivité, collaboration, et excellence.

Vous êtes à la recherche d’une carrière enrichissante où vous pourrez partager votre expertise en tant qu’agente ou agent bilingue des services aux visiteurs ? Saisissez cette occasion de représenter les valeurs de notre organisation au sein du Service du protocole parlementaire et des relations publiques. Vous y serez une ou un membre estimé de notre équipe. Vous travaillerez sous la responsabilité de la Coordinatrice administrative et opérationnelle et vous collaborerez étroitement avec l’équipe dynamique des professionnels du groupe de Service du protocole parlementaire et relations publiques.

**Ce poste n’offre pas de télétravail.**

**Votre description de tâche**
**Vous agirez avec intégrité pour**:

- Faire preuve d’un sens élevé de professionnalisme tout en offrant un soutien non partisan.
- Faire preuve de tact, de diplomatie et de bon jugement aup

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