Dual Rate Cage Supervisor
4 months ago
Overview:
A Dual Rate Cage & Coin Supervisor/Cage Cashier is responsible for performing the duties of a Cage & Coin Supervisor and/or the duties of a Cage Cashier based on their shift assignment.
- Under the direction of the Cage Shift Manager, the supervisor is accountable for funds, verification of wins, handling customer disputes, enforcing department policies and procedures, and other duties as assigned. The individual will have a strong working knowledge of all areas of the Casino Cage.
- The Cage & Coin Cashieris responsible for managing window impressments, reconciling Main Bank Inventory, filling and reconciling food & beverage floats and completing fills & credits for our Table Games department. Performs high volume cash and non-cash transactions for our guests and internal customers in a courteous, accurate, and timely manner.
**Responsibilities**:
Duties as a Cage & Coin Supervisor.
- Accountable for your staff, assisting with hiring, training, evaluations, recognition and development.
- Responsible for overseeing the daily Cage operations and enforcing accounting controls in order to safeguard the company assets.
- Maintains general awareness of the cage operation at all times, and complies with security policies and procedures in order to secure company assets.
- His or her strong presence on the gaming floor will be vital to the management of people and interacting with customers, while ensuring compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws, policies and regulations.
- Ability to monitor business demands and make necessary scheduling and staffing adjustments.
- In charge of training employees, appraising performance, rewarding and disciplining employees.
- Establishing and maintaining positive working relationships with all departments.
- Handle employee related issued with composure and professionalism.
- Handle customer disputes in a professional manner.
- Performs MOD responsibilities on a rotation
- Perform other duties as assigned.
Duties as a Cage Cashier.
- Exhibit conduct in accordance with all Gaming Commission Regulations and departmental policies and procedures.
- Responsible for the impress bank issued. Perform guest and in house monetary transactions.
- Enter patron transactions into the company computer system accurately.
- Ensuring adherence to FINTRAC compliance standards.
- Required to sell OLG lottery tickets.
- Prepare paperwork, balance sheets and documents in accordance with our Standards and Procedures (S&P's), and within the guidelines of Internal Controls. Signs all documents legibly and in accordance with S&P's.
- Complete cash transactions between cages and/or departments in an accurate and efficient manner.
- Participate in the daily reconciliation process(es).
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers and supervisors of concerns and observations.
- Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
- Promote positive public/team member relations at all times.
- Maintain a clean, safe, hazard-free work environment within area of responsibility.
- Performs all other duties as assigned.
- Lives the Brand
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications:
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- The individual will have a strong working knowledge of all areas of the Casino Cage.
- Managerial or Supervisory experience in the related field of three (3) or more years. Preferably within a high volume Casino Cage department.
- Working knowledge of computer software packages and have the ability to make progress on multiple tasks under time constraints.
- Demonstrated strong organizational, interpersonal, analytical, communication, and managerial skills.
- The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
SKILLS
- Strong organizational, interpersonal, analytical, communication and managerial skills
- Communication, problem-solving, decision-making, prioritization, and analytical skills required
- Ability to work flexible schedules, including nights, weekends and holidays is required
- Ability to work and contribute in a team environment under tight deadlines
- The employee must frequently lift and/or move up to 50 pounds.
PHYSICAL DEMANDS
- Ability to stand and sit for extended periods of time.
- Ability to walk distances.
- Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.
-
Dual Rate Cage Supervisor, Part Time
4 months ago
Ottawa, Canada Hard Rock International (USA), Inc. Full timeOverview: A Dual Rate Cage & Coin Supervisor/Cage Cashier is responsible for performing the duties of a Cage & Coin Supervisor and/or the duties of a Cage Cashier based on their shift assignment. - Under the direction of the Cage Shift Manager, the supervisor is accountable for funds, verification of wins, handling customer disputes, enforcing department...
-
Dual Rate Cage Supervisor/Cashier
4 weeks ago
Ottawa, Ontario, Canada Hard Rock Hotel and Casino Full timeOverview A Dual Rate Cage & Coin Supervisor/Cage Cashier is responsible for performing the duties of a Cage & Coin Supervisor and/or the duties of a Cage Cashier based on their shift assignment. Under the direction of the Cage Shift Manager, the supervisor is accountable for funds, verification of wins, handling customer disputes, enforcing department...
-
Dual Rate Cage Supervisor/cashier
3 months ago
Ottawa, Canada Hard Rock International (USA), Inc. Full timeOverview: A Dual Rate Cage & Coin Supervisor/Cage Cashier is responsible for performing the duties of a Cage & Coin Supervisor and/or the duties of a Cage Cashier based on their shift assignment. - Under the direction of the Cage Shift Manager, the supervisor is accountable for funds, verification of wins, handling customer disputes, enforcing department...
-
Dual Rate Cage Supervisor/Cashier
4 weeks ago
Ottawa, Canada Hard Rock Hotel and Casino Part timeOverview A Dual Rate Cage & Coin Supervisor/Cage Cashier is responsible for performing the duties of a Cage & Coin Supervisor and/or the duties of a Cage Cashier based on their shift assignment. Under the direction of the Cage Shift Manager, the supervisor is accountable for funds, verification of wins, handling customer disputes, enforcing department...
-
Dual Rate Cage Supervisor
3 months ago
Ottawa, Canada Hard Rock Cafe International (USA), Inc. Full timeOverview: Under the direction of the Cage Shift Manager, the supervisor is accountable for funds, verification of wins, handling customer disputes, enforcing department policies and procedures, and other duties as assigned. The individual will have a strong working knowledge of all areas of the Casino Cage. **Responsibilities**: - Accountable for your...
-
Dual Rate Security Supervisor/officer
3 months ago
Ottawa, Canada Hard Rock International (USA), Inc. Full timeOverview: The Part-Time Dual Rate Security Supervisor moves between positions to adequately ensure adequate protection is provided for the safety of patrons and team members. Safeguards the assets of the organization as well as those of its guests and team members. Promotes an outgoing, friendly guest oriented demeanor at all times. The Security Supervisor...
-
Dual Rate Supervisor/operator, Surveillance
3 months ago
Ottawa, Canada Hard Rock Cafe International (USA), Inc. Full timeOverview: The **Dual Rate** **Surveillance Supervisor** will be responsible for the supervision of the Surveillance Employees in a shift work environment. Strong presence in the Surveillance Room will be vital to your management of people and interacting with internal customers while delivering exceptional customer service. **Responsibilities**: -...
-
Dual Rate Shift Manager/ Pit Manager, Table Games
4 months ago
Ottawa, Canada Hard Rock Cafe International (USA), Inc. Full timeOverview: A Dual Rate Shift Manager/Pit Manager is responsible for performing the duties of a Pit Manager and/or the duties of a Shift Manager, based on their shift assignment: - While working as a Pit Manager, the team member is responsible for the overall management and efficient operation of an assigned section of Table Games on the gaming floor, which...
-
Dual Rate Shift Manager/pit Manager, Table Games
4 months ago
Ottawa, Canada Hard Rock International (USA), Inc. Full timeOverview: A Dual Rate Shift Manager/Pit Manager is responsible for performing the duties of a Pit Manager and/or the duties of a Shift Manager, based on their shift assignment: - While working as a Pit Manager, the team member is responsible for the overall management and efficient operation of an assigned section of Table Games on the gaming floor, which...
-
Dual Rate Supervisor/dealer, Table Games
4 months ago
Ottawa, Canada Hard Rock Cafe International (USA), Inc. Full timeOverview: A Dual Rate Supervisor/Dealer is responsible for performing the duties of a Dealer and/or the duties of a Floor Supervisor, based on their shift assignment: - While working as a Dealer, the team member is responsible for dealing all assigned games in accordance with established policies and procedures, while providing exceptional guest service -...
-
Dual Rate Count Supervisor
4 months ago
Ottawa, Canada Hard Rock Cafe International (USA), Inc. Full timeOverview: A Dual Rate Count Supervisor/Count Attendant is responsible for performing duties of a Count Supervisor and/or the duties of a Count Attendant, based on their shift assignment. - While working as a Count Supervisor, the team member is responsible for the supervision of the soft drop and count team. He or she has a strong presence on the gaming...
-
Dual Rate Floor Supervisor/dealer, Ft
4 months ago
Ottawa, Canada Hard Rock International (USA), Inc. Full timeOverview: A Dual Rate Supervisor/Dealer is responsible for performing the duties of a Dealer and/or the duties of a Floor Supervisor, based on their shift assignment: - While working as a Dealer, the team member is responsible for dealing all assigned games in accordance with established policies and procedures, while providing exceptional guest service -...
-
Dual Rate Supervisor/operator
4 months ago
Ottawa, Canada Hard Rock International (USA), Inc. Full timeOverview: The **Dual Rate** **Surveillance Supervisor** will be responsible for the supervision of the Surveillance Employees in a shift work environment. Strong presence in the Surveillance Room will be vital to your management of people and interacting with internal customers while delivering exceptional customer service. **Responsibilities**: -...
-
Cage Supervisor, Full Time
4 months ago
Ottawa, Canada Hard Rock Cafe International (USA), Inc. Full timeOverview: Under the direction of the Cage Shift Manager, the supervisor is accountable for funds, verification of wins, handling customer disputes, enforcing department policies and procedures, and other duties as assigned. The individual will have a strong working knowledge of all areas of the Casino Cage. **Responsibilities**: - Accountable for your...
-
Cage Supervisor, Full Time
4 months ago
Ottawa, Canada Hard Rock International (USA), Inc. Full timeOverview: Under the direction of the Cage Shift Manager, the supervisor is accountable for funds, verification of wins, handling customer disputes, enforcing department policies and procedures, and other duties as assigned. The individual will have a strong working knowledge of all areas of the Casino Cage. **Responsibilities**: - Accountable for your...
-
Cage Supervisor, Full Time
4 months ago
Ottawa, Canada Hard Rock Cafe International (USA), Inc. Full timeOverview: Under the direction of the Cage Shift Manager, the supervisor is accountable for funds, verification of wins, handling customer disputes, enforcing department policies and procedures, and other duties as assigned. The individual will have a strong working knowledge of all areas of the Casino Cage. **Responsibilities**: - Accountable for your...
-
Dual Rate Pit Manager/floor Supervisor, Ft
4 months ago
Ottawa, Canada Hard Rock International (USA), Inc. Full timeOverview: A Dual Rate Shift Manager/Pit Manager is responsible for performing the duties of a Pit Manager and/or the duties of a Shift Manager, based on their shift assignment: - While working as a Pit Manager, the team member is responsible for the overall management and efficient operation of an assigned section of Table Games on the gaming floor, which...
-
Dual Rate Slot Technician Supervisor/technician, Ft
4 months ago
Ottawa, Canada Hard Rock International (USA), Inc. Full timeOverview: The Dual Rate Slot Technician Supervisor/ Slot Technician is responsible for performing duties of a Slot Technician Supervisor and a Slot Technician, based on their shift assignment. 1. While working as a Slot Technician Supervisor, the team member is responsible for keeping the excitement on the gaming floor leading projects such as theme...
-
Dual Rate Floor Supervisor/dealer, Table Games
3 months ago
Ottawa, Canada Hard Rock International (USA), Inc. Full timeOverview: A Dual Rate Supervisor/Dealer is responsible for performing the duties of a Dealer and/or the duties of a Floor Supervisor, based on their shift assignment: - While working as a Dealer, the team member is responsible for dealing all assigned games in accordance with established policies and procedures, while providing exceptional guest service -...
-
Cage Cashier
4 months ago
Ottawa, Canada Hard Rock Cafe International (USA), Inc. Full timeOverview: The Cage & Coin Cashier is responsible for managing window impressments, reconciling Main Bank Inventory, filling and reconciling food & beverage floats and completing fills & credits for our Table Games department. Performs high volume cash and non-cash transactions for our guests and internal customers in a courteous, accurate, and timely...
