Dual Rate Count Supervisor/count Attendant

1 week ago

Ottawa, Canada Hard Rock International (USA), Inc. Full time

Overview:
A Dual Rate Count Supervisor/Count Attendant is responsible for performing duties of a Count Supervisor and/or the duties of a Count Attendant, based on their shift assignment.
- While working as a Count Supervisor, the team member is responsible for the supervision of the soft drop and count team. He or she has a strong presence on the gaming floor, supporting the management of people and interacting with customers while delivering exceptional customer service.
- While working as a Count Attendant, the team member is primarily responsible for the collection and processing of large volumes of currency from Tables Games, Slot Machines and Food and Beverage for reporting purposes. The Attendant provides documentation of counts fulfilling all Gaming and Hard Rock regulatory requirements.

**Responsibilities**:
Duties as a Count Supervisor.
- Ensures adherence to internal controls and assist in the development and continual improvement of count room operational procedures.
- Works with the Manager to develop drop schedules and routes that result in the most efficient collection of drop boxes
- Assist with the development of team member schedules designed to meet business needs for all subordinate positions.
- Assist with ensuring accurate payroll processing for all subordinate staff.
- Assist with ensuring adequate inventories of all operational supplies.
- Assist with writing staff evaluations.
- Develop department members’ knowledge and skills through education, training and coaching. Work with team members to assist in their personal and professional growth which will result in an effective management succession process.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
- Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
- Stay abreast of the current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports and team members as appropriate.
- Maintain a safe, professional, and positive work atmosphere.
- Perform other duties as assigned

Duties as a Count Attendant.
- Exhibit conduct in accordance with the Alcohol Gaming Commission Ontario (AGCO) and Hard Rock departmental policies and procedures.
- Responsible for proper closing, locking and shutting of all machines dropped that day.
- Transports cash carts to and from the Count room.
- Unlocks/opens slot machine doors and bill validator doors to access cash boxes to be collected.
- Maintains customer confidence and performs Count room functions by keeping information confidential.
- Records cash drop on Drop Record Forms.
- Assists with all Count Room Department activities as assigned.
- Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
- Ensure prompt and discreet notification to managers and supervisors of any observation of illegal acts or internal ethics violations.
- Promotes positive public/team member relations at all times.
- Maintain a clean, safe, hazard-free work environment within area of responsibility.
- Performs all other duties as assigned.
- Lives the Brand

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications:
**REQUIREMENTS**:
EXPERIENCE, EDUCATION, AND CERTIFICATIONS

High School diploma or equivalent and six (6) months of cash handling experience required.

One or more years of experience in a leadership role

A strong mathematical aptitude, managerial skills and familiarity with a high-volume, fast paced, shift-work environment

A working knowledge of computer software and the ability to learn new software and systems

The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

SKILLS

Strong organizational, interpersonal, analytical, communication and managerial skills

Communication, problem-solving, decision-making, prioritization, and analytical skills required

Ability to work flexible schedules, including nights, weekends and holidays is required

Ability to work and contribute in a team environment under tight deadlines

PHYSICAL DEMANDS

Ability to stand and sit for extended periods of time.

Ability to walk distances.

The employee must frequently lift and/or move up to 50 pounds.

Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but n

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