Dual Rate Slot Technician Supervisor/technician, Ft

6 months ago

Ottawa, Canada Hard Rock International (USA), Inc. Full time

Overview:
The Dual Rate Slot Technician Supervisor/ Slot Technician is responsible for performing duties of a Slot Technician Supervisor and a Slot Technician, based on their shift assignment.

1. While working as a Slot Technician Supervisor, the team member is responsible for keeping the excitement on the gaming floor leading projects such as theme conversions and slot machine moves.

2. While working as a Slot Technician, the team member is responsible for creating a memorable experience for our patrons by maximizing uptime of the machines with preventative maintenance and quickly and accurately repairing slot machines as needed.

**Responsibilities**:
Duties as a Slot Technician Supervisor;
- Assist in planning, developing and implementing Slot game, bank or layout changes.
- Review, recommends and/or revises policies and procedures that support the organization's initiatives and enables department to operate in an efficient, cost-effective manner.
- Create and maintain preventive maintenance and repair programs in order to ensure slot machines are in good working order and down times are minimized. Ensure daily maintenance of machines is conducted.
- Coordinate machine relocations and machine conversions.
- Analyze current physical layouts of slot machines and recommend appropriate changes that most effectively enhance utilization, manpower and floor space in collaboration with Slot Operations management.
- Ensure efficient operation and repair of Slot machines and related gaming equipment, ensuring par levels of supplies and parts.
- Maintain relationships with outside vendors pertaining to the technical side of the slot department as needed.
- Participate in special projects as assigned, and coordinate and oversee slot technical conversions and modifications.
- Maintains a clean, safe, hazard-free work environment within area of responsibility.
- Works under AGCO regulations to ensure your compliance with all applicable laws, policies and procedures.
- Ensure prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations.

Duties as a Slot Technician;
- Supports the excitement on the gaming floor by assisting with new slot machine installs, software upgrades, theme conversions and slot machine moves.
- Assists with jackpot wins by ensuring slot machine integrity.
- Performs preventative maintenance on machines and casino equipment to ensure the integrity and proper functionality of casino equipment.
- Responsible for documenting, reporting and sharing information.
- Works under AGCO regulations and internal policies and procedures to ensure your compliance with all applicable laws, policies and procedures.
- Ensure the cleanness of their working areas and the gaming floor.
- Ensure prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations.
- Other duties as assigned
- Lives the Brand.
- This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications:
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- A College diploma or comparable combination of equivalent working experience and education with a background in electronics.
- Supervisory experience of 1+ years in a Slot Operations or Electronics area.
- Working knowledge of computer software packages such as Microsoft Office and the ability to troubleshoot electronic equipment.
- An ability to work in a physically demanding area and be familiar with a high-volume, fast paced, shift work environment.
- The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
- Strong organizational, interpersonal, analytical, communication.
- Working knowledge of computer software packages and the ability to troubleshoot electronic equipment.
- Able to multitask, prioritize and manage time efficiently
- Able to take initiative to recommend projects, product improvements.
- An ability to work in a physically demanding area and be familiar with a high-volume, fast paced, shift work environment

SKILLS
- Professional
- Great attitude and team worker
- Strong organizational, interpersonal, analytical, communication and managerial skills
- Must be able to communicate effectively with guests and other team members
- Must be able to work a varied schedule to include nights, weekends, and holidays
- Must have excellent oral and written communication skills
- Must be able to follow and enforce strict procedural guidelines maintained within the department

PHYSICAL DEMANDS
- The working conditions are those typically found in an indoor, climate controlled office environment. Will be exposed to casino related factors including but not limited to excessive noise, large crowds and stress related to servicing guests in a high pressure and fast paced environment. Must be able to stand for an entire shift and be able to move th

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