Cage Supervisor, Full Time

5 months ago

Ottawa, Canada Hard Rock International (USA), Inc. Full time

Overview:
Under the direction of the Cage Shift Manager, the supervisor is accountable for funds, verification of wins, handling customer disputes, enforcing department policies and procedures, and other duties as assigned. The individual will have a strong working knowledge of all areas of the Casino Cage.

**Responsibilities**:

- Accountable for your staff, assisting with hiring, training, evaluations, recognition and development.
- Responsible for overseeing the daily Cage operations and enforcing accounting controls in order to safeguard the company assets.
- Maintains general awareness of the cage operation at all times, and complies with security policies and procedures in order to secure company assets.
- His or her strong presence on the gaming floor will be vital to the management of people and interacting with customers, while ensuring compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws, policies and regulations.
- Ability to monitor business demands and make necessary scheduling and staffing adjustments.
- In charge of training employees, appraising performance, rewarding and disciplining employees.
- Establishing and maintaining positive working relationships with all departments.
- Handle employee related issued with composure and professionalism.
- Handle customer disputes in a professional manner.
- Performs MOD responsibilities on a rotation
- Perform other duties as assigned.
- Lives the Brand

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications:
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- The individual will have a strong working knowledge of all areas of the Casino Cage.
- Managerial or Supervisory experience in the related field of three (3) or more years. Preferably within a high volume Casino Cage department.
- Working knowledge of computer software packages and have the ability to make progress on multiple tasks under time constraints.
- Demonstrated strong organizational, interpersonal, analytical, communication, and managerial skills.
- The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
- Ability to obtain a valid Smart Serve license

SKILLS
- Strong organizational, interpersonal, analytical, communication and managerial skills
- Communication, problem-solving, decision-making, prioritization, and analytical skills required
- Ability to work flexible schedules, including nights, weekends and holidays is required
- Ability to work and contribute in a team environment under tight deadlines
- The employee must frequently lift and/or move up to 50 pounds.

PHYSICAL DEMANDS
- Ability to stand and sit for extended periods of time.
- Ability to walk distances.
- Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

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