Strategic Account Manager

6 months ago

Edmonton, Canada SMS Equipment Inc. Full time

At **SMS Equipment, **our **Strategic Account Manager **is responsible for maintaining and expanding relationships with current important large strategic customers and build a pipeline of new customers. This position is in **Edmonton, AB.**

This position offers a **hybrid **work arrangement.

The salary range for this position is **$75,000 plus incentives.**

**Responsibilities include but are not limited to**:

- Direct, develop and coordinate the development of long
- and short-term business and marketing strategies for the current important large strategic customers in order to meet share, volume and profit objectives.
- Develops a strategic business plan/sales plan and strategy that encompasses all elements of customer activity.
- Develop and deliver appropriate individual customer sales plans in line with the business strategies and objectives.
- Assists in the development of income budgets for the assigned Major Accounts.
- Collaborate with relevant internal groups to develop customer specific business plans.
- Effectively communicate all applicable news within SMS as it relates to this customer base.
- Support regional and other internal teams in order to influence and maximize the customer experience.
- Consistent communication with all relevant branch personnel in order to drive consistency with the customer throughout the region.
- Quote, negotiate and rent equipment to Major Accounts as required.
- Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.
- Develops regular call schedules and close relationships with customers and staff at all levels in their companies.
- Assists customer in implementing changes for improvement and reduced operating costs.
- Takes initiative, makes decisions, and assumes responsibility for decisions on customer problems and needs.
- Resolves customer problems by providing technical support on maintenance and operating problems, using the proper procedures for investigation, reporting and follow-up.
- Ensures the feedback of customer problems to SMS so that solutions to recurrent problems can be developed.
- Prepares informative written call reports.

**Qualifications**:

- Expert persuasion skills and the ability to captivate a room when delivering presentations and product demonstrations, regardless of the seniority of the audience.
- Ability to demonstrate results in marketing or sales.
- Excellent computer skills with the use of electronic systems.
- Excellent communication skills with the ability to influence.
- Strong understanding of sales processes.
- Ability to interact professionally with internal and external stakeholders.
- Mechanical knowledge an asset.
- Bachelor’s degree in Business, Marketing or related in as asset.

As part of our recruitment process you may be required to complete the following:

- Reference Check

**_ We thank all applicants for their interest, however only those selected for interview will be contacted._**

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include **competitive wages, comprehensive group benefits plan, and RRSP matching.

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