Insidesales Account Manager

3 weeks ago

Edmonton, Canada Gateway Mechanical Services Full time

Gateway Mechanical has grown to be the industry leader in the maintenance and installation of heating, ventilation, air conditioning and refrigeration systems across Western Canada. We have a diverse portfolio of commercial, institutional, and industrial clients. We service our market through our 19 locations, 300 employees, and a well-equipped service fleet. With a results-driven culture, we are committed to delivering outstanding customer service.

Do you thrive on problem solving and process flow? Are you organized and efficient with awesome sales and communication skills? Keep reading as this may be the perfect role for you

The Inside Sales Account Manager for Strategic Accounts closes sales, supports growth and retention of our strategic account customers and ensures thorough understanding and follow through of customer Key Performance Indicators (KPIs).

**What you will be doing**:

- Provide support to the Strategic Accounts Executive (SAE); understand each account KPI’s, contracts and work flow process.
- Accountable for supporting growth, retention & service of all strategic account’s customers.
- Close sales and work with the SAE through the closing process. (Follow up on Quotes Repairs/Replacements internally)
- Work collaboratively across all Gateway departments as required to achieve sales goals;
- Responsible for accurate forecasting and proper sales administration functions;
- Support work order flow, including and not limited to: dispatch, technical updates, quotes and billing;
- Support the SAE on administration, special projects, and customer requests including: work order management, project management of small projects, running various reports, preparation of presentations, drafting proposals, and ensuring the customer experience top notch.

**What you bring**:

- A post-secondary diploma or degree in Business Administration or equivalent work experience;
- Previous experience working with Salesforce is considered an asset;
- Customer Portal experience is considered an asset;
- Experience in the HVAC or refrigeration industry is an asset;
- Experience with Data mining and Power BI is an asset.

**What we can offer you**:

- Employer paid extended health care and dental benefits
- RRSP matching
- Life insurance
- Health Care Spending Account
- Employee assistance program
- Flexible work schedule
- Competitive salary
- Great team environment

Join our One Team and you will thrive and grow doing a variety of work with exceptional colleagues in a safe environment

If you are ready to discover your crazy potential then we want to hear from you

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