User Support Technician
4 months ago
Education:
- Expérience:
**Education**:
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
**Tasks**:
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
**Computer and technology knowledge**:
- Device drivers
- Networking security
**Experience**:
- 1 year to less than 2 years
**Support for persons with disabilities**:
- Provides awareness training to employees to create a welcoming work environment for persons with disabilities
**Support for newcomers and refugees**:
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
**Support for youths**:
- Provides awareness training to employees to create a welcoming work environment for youth
**Support for Veterans**:
- Provides awareness training to employees to create a welcoming work environment for Veterans
**Support for Indigenous people**:
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
**Support for mature workers**:
- Provides staff with awareness training to create a welcoming work environment for mature workers
**Supports for visible minorities**:
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 35 to 40 hours per week
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