User Experience Associate

7 months ago

Chilliwack, Canada HUB International Full time

Hi, we’re HUB

We are proud to be ranked 5th among the world’s largest insurance brokerages where we advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy - so you’re ready for tomorrow.

The Opportunity

Reporting to the Director of Operations Site Support and working alongside the operations support team, as a User Experience Associate you will help enhance, manage, and maintain new user experience as well as onboarding and offboarding of our HUB Portal system for all retail employees. This is an important role in the overall employee experience to ensure they are set up for success In this role, you will, complete system reviews for all new hires, maintain system updates and reports to ensure we are in continuous optimization of recent changes and announcements while delivering top customer service.

What you will bring to our team
- Minimum 3 years’ experience in a fast-paced office environment.

**Proficient in Microsoft Office**: Outlook, Excel, Word.

Excellent communication skills in both verbal & written.

Strong organizational, presentation, and customer service skills

Sharp attention to detail and accuracy.

SharePoint knowledge is considered an asset.

Insurance industry knowledge is considered an asset.

A day in the life
- Promote a positive user experience. Develop and maintain best in class service with our onboarding experience by confirming equipment and system access is set up for all new hires.

Assist with portal requests for onboarding and offboarding to ensure they are handled in a timely manner.

Submission of all IT onboarding and offboarding tickets on behalf of the management team

Liaison between IT and regional operations to ensure reported issues are being resolved in an effective and timely manner

Assist with management of the LMS system by uploading content, providing tracking and reporting to trainers and management

Source and track information on changes, new updates, systems and processes to ensure continual improvements.

Assist with regional user experience communication to support IT change management

Participate in general project work supporting organizational priorities

Why Join HUB?

Do you enjoy making friends? We love making friends; join our team of amazing people who all get along and thrive together

We work hard and play hard Get ready for our Staff Holiday Parties

Paid day off for your birthday - we want to celebrate you

Paid half a day off for volunteering in your community - HUB is a company that gives back and is active in our communities

Room to grow within the organization

Lots of company perks, benefits, RRSP matching and great compensation

Your future with HUB
- Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB, you will become part of a rapidly growing company that offers significant opportunity for advancement.

What makes us different than all the rest?

**Our Vision**: To be everywhere risk exists - today and tomorrow. Helping protect what matters most.

**Our Mission**: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

**Our Core Values**:

- Entrepreneurship: We encourage innovation and educated risk-taking.
- Integrity: We do the right thing every time.
- Teamwork: We work together to maximize results.
- Accountability: We measure and take responsibility for outcomes.
- Service: We serve customers, communities and colleagues.

The employment offer is contingent upon completion of a successful background check.

\#LI-POST

Department Information Technology

**Required Experience**: 1-2 years of relevant experience

**Required Travel**: No Travel Required

**Required Education**: High school or equivalent

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

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