IT Support Technician

7 months ago

Chilliwack, Canada Myriad Information Technology Solutions Full time

**About the Company**:
Myriad information technology solution is an independently held full-service technology, sales, and creative design company headquartered in Chilliwack, British Columbia, Canada. We are a small team that works together collectively, harnessing the energy of designers, programmers, technologists, and thinkers to bring innovative solutions to our clients.

**Our Core Values: Loyalty, Ethical, Excellence, & Innovation.**

Position Description:
Under the direction of the Director, you will fulfill the day-to-day requirements in our outsourced IT function. Some of the routine duties would involve performing desktop and user support (software and hardware) for our clients in the Fraser Valley; providing network support, installation and troubleshooting; maintaining inventory control; performing wireless LAN maintenance; and providing Windows Active Directory user maintenance service including Exchange Mailboxes and file server.

**Myriad Information Technology Solutions** is looking for an **IT Support Technician - Tier 2 Support** to add to our growing technical team in Chilliwack providing remote and onsite technical support to all clients at various support levels.
- Assist with establishing project scope and design workflow solutions for our clients while ensuring client satisfaction during the entire process.
- Assist in the creation and vetting of Statements of Work, as well as other pre-sales activities.
- Participate and lead whiteboarding and design sessions with clients.
- Troubleshooting of varied issues in remote desktop environments and virtual servers.
- Plan and execute the migration of server environments from physical and virtual to virtual.
- Plan and execute O365, G Suite and other services migrations.
- Create and manage tickets, and manage IT-related alerts and notifications.

**Demonstrate Team Leadership abilities and lead by example in areas such as**:

- Create and document processes and best practices for new products and technologies.
- Mentor and create documentation/knowledge base articles for Level 1 and 2 support to allow them to successfully complete routine tasks and troubleshoot the infrastructure under management.
- Coordinate the work for other team members.
- Continuous improvements for System Architects’ products, processes and client environments.

**Technical Skill Requirements**:

- Excellent knowledge and experience with Windows Server 2012R2-2022.
- Good knowledge and experience with MS Hyper-V, VMware and other hypervisors.
- Take care of the management of the private cloud and ensure the proper functioning of data backups of all servers.
- Excellent knowledge and experience with Windows Desktop OS.
- Knowledge and experience with backup technologies such as Windows Server Backup, and VEEAM.
- Excellent knowledge of Firewall and VPN Solutions.
- Knowledge of Synology NAS devices.
- Excellent knowledge of Windows Remote Desktop Services.
- Implement and manage security solutions to ensure the safety of clients’ systems and information.
- Complete and schedule ticket requests and manage daily time entries.
- Contribute to client business development, spot new opportunities, and enhance relationships.
- Address emergency and after-hours tickets when required.
- Experience with configuring and managing network infrastructure including, Ubiquiti, CISCO and Fortinet devices.
- Have at least 3 years of experience in a technical role including help desk support.

**Additional Technical Skills would also be beneficial**:

- Experience working with ticketing systems, RMMs and asset tracking systems.
- Knowledge and experience with PHP, HTML and WordPress.
- Knowledge about VMware Horizon, Azure Active Directory, AWS, and Hyperconverged.
- Knowledge of VOIP concepts.
- Knowledge of CCTV and NVR Systems.
- Knowledge of Managed IT Services concepts.
- Knowledge of Process Frameworks.

**General Skills**:

- Excellent verbal and written English communication skills, including the ability to communicate effectively with both IT and business personnel.
- Demonstrated ability to prioritize tasks and resolve problems in a timely manner.
- Ability to multi-task and work in a fast-paced and stressful environment.
- Desire to learn and take on new responsibilities.
- Strong attention to detail.
- Valid driver's license.

**Benefits**:

- Extended health care
- Vision care
- Dental care
- Vacation & paid time off
- Education reimbursement
- Company events & social hours

**Supplemental Pay types**:

- Bonus
- Commission

**Job Types: Full-time**

**Ability to commute/relocate**:
Chilliwack, BC: reliably commute or plan to relocate before starting work (required)

**Schedule**:

- 8-hour shift
- Monday to Friday (After hours and weekends if needed)

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Work Location: In person

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