Night Shift Technical Support Analyst

5 days ago


Montréal QC, Canada Tecsys Inc. Full time

Having recognized the advantages of remote work, such as improved employee morale, increased productivity, and positive impacts on both employee wellbeing and the environment, we are proud to be a digital-first company. Our digital-first work environment, combined with our conveniently located offices and collaborative workspaces, provides our team with the freedom and flexibility to work in the most productive way for them.

**About us**:
Tecsys is a fast-growing innovator offering supply chain solutions to industry leading healthcare systems, hospitals, and pharmacy businesses to distributors, retailers, and 3PLs. We work with industry leaders to transform their supply chains through technology. If you thrive on tackling interesting challenges with continuous learning opportunities then Tecsys could be a good fit for you

**About the Role**:
We are a 24/7 - 365 days a year service center.

We are looking for talented** Technical Support Analysts** to provide first and second-level support within the Customer Support organization at Tecsys.

The Technical Support Analyst is involved in understanding and resolving a gamut of technical issues coming from our large customer base. Working in a friendly and supportive atmosphere, you will contribute by analyzing and interpreting data, identifying issues and trends and offering solutions. If you thrive on tackling difficult challenges with continuous learning opportunities and want to work in a respectful, comfortable, and dynamic work environment with a technical focus, then this could be a good fit for you

**In this position, you will be responsible for**:

- Using excellent analytical and creative problem-solving skills to provide technical solutions within Service Level Agreements.
- Monitoring, progressing, and resolving incidents whilst ensuring customer satisfaction through proactive updates, frequent contact, and, where necessary, escalation.
- Developing and maintaining strong technical expertise on all Tecsys products and those devices and platforms upon which our products function.
- Adhering to incident and problem management procedures.

**Requirements**:

- 2+ years experience in technical support, desktop support, or a similar role
- Strong proficiency in both written and verbal English communication essential for effective correspondence with clients, suppliers, business partners and colleagues beyond the province of Quebec.
- Hands-on experience with ServiceNow for incident management, request fulfillment, and problem management
- You enjoy working in a fast-paced and sometimes stressful environment and love to work as a team solving problems for people
- You learn new technology easily and can it explain to others.
- You have an appreciation for good processes and are attentive to detail

**Nice to have**:

- University, Cegep or technical degree related to information systems or supply chain.
- An understanding of supply chain concepts in health care or complex distribution
- Knowledge of accounting or finance background as it relates to ERP software (Order to Cash, Purchase to Pay, Ledgers, etc.)
- Working knowledge of UNIX/LINUX and Windows.
- Firm grasp of structured query language (SQL) along with AWS Aurora PostgreSQL.
- Knowledge of Spanish is a real advantage, to communicate effectively with our customers outside the province of Quebec. French as a second language to support our Quebec-based clients.

We understand that experience comes in many forms and that careers are not always linear. If you don't meet every requirement in this posting, we still encourage you to apply.

At Tecsys, we are committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We believe that diversity drives innovation and strengthens our ability to deliver exceptional solutions. We welcome and encourage applicants from all backgrounds, experiences, and perspectives to join our team.
- Tecsys is an equal opportunity employer. Accommodation is available for applicants selected for an interview._



  • Montréal, Canada Tecsys Inc. Full time

    La version française suit ci-dessous_ Having recognized the advantages of remote work, including employee morale, productivity, reduced commuting on employee wellbeing and the environment, as of May 1, 2022, we became a remote-first company. The technologies and programs in which we invested have provided a fantastic foundation to this end. Our...


  • montréal, Canada Fed Manutech Full time

    Hello, I'm Julie Baptista, Team Leader at FED Manutech, specializing in temporary and permanent recruitment for engineering, manufacturing, and technical roles. We are experts in your industry and speak your language. We commit to supporting you throughout your job search and every step of your career. I am currently recruiting for my client, located in...


  • montréal, Canada Fed Manutech Full time

    Hello, I'm Julie Baptista, Team Leader at FED Manutech, specializing in temporary and permanent recruitment for engineering, manufacturing, and technical roles. We are experts in your industry and speak your language. We commit to supporting you throughout your job search and every step of your career.I am currently recruiting for my client, located in...


  • montréal, Canada Fed Manutech Full time

    Hello, I'm Julie Baptista, Team Leader at FED Manutech, specializing in temporary and permanent recruitment for engineering, manufacturing, and technical roles. We are experts in your industry and speak your language. We commit to supporting you throughout your job search and every step of your career.I am currently recruiting for my client, located in...


  • Montréal, Canada C.G.I. Full time

    WHAT WILL BE YOUR DAY-TO-DAY?A hands-on functional support analyst, responding to users’ requests, analyzing functional process related to technical investigations, working with BA’s and developers for testing and homologation.Main responsibility is to be a Point of Contact in AMER for one or more functional lines with respect to users/project...


  • Montréal, Canada C.G.I. Full time

    **WHAT WILL BE YOUR DAY-TO-DAY?** A hands-on functional support analyst, responding to users’ requests, analyzing functional process related to technical investigations, working with BA’s and developers for testing and homologation. Main responsibility is to be a Point of Contact in AMER for one or more functional lines with respect to users/project...


  • Montréal, QC, Canada BDO Full time

    **Putting people first, every day** BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your...

  • Line Cook Night Shift

    4 months ago


    Montréal, Canada Restaurant Downtown Full time

    **Job Type**: Part-time Part-time hours: 25-28 per week **Salary**: $15.75-$17.50 per hour **Benefits**: - Dental care - Paid time off Flexible Language Requirement: - French not required Schedule: - Every Weekend - Monday to Friday - Night shift **Experience**: - Cooking: 1 year (preferred) Shift availability: - Night Shift (preferred) Work...

  • Forklift Operator

    4 months ago


    Montréal, Canada Entrepôt Trans-Plus Inc Full time

    **What you will do** - Prepare picking orders - Place the pallets on the racking - Enter information into the system using the "RF Guns" (scanners) - Perform manual work as needed **Qualifications** - A minimum of two years of experience as a stand-up forklift operator **Working Conditions** - Full time (40 hours per week), permanent job - Schedule :...


  • Montréal, Canada TekwissenLLc Full time

    **Position: Application Production Support Analyst** **Location: Montréal, QC, H3A 2A6** **Duration: 12 Months** **Job Type: Contract** **Work Type: Onsite** **Shift: 8:00am to 5:00pm** **MISSION AND OBJECTIVES** - Analyze existing tasks and procedures in order to optimize and automate those using standards and tools approved by client. **MAIN...


  • Montréal, Canada TekwissenLLc Full time

    **Position: Application Production Support Analyst** **Location: Montréal, QC, H3A 2A6** **Duration: 12 Months** **Job Type: Contract** **Work Type: Onsite** **Shift: 8:00am to 5:00pm** **MISSION AND OBJECTIVES** - Analyze existing tasks and procedures in order to optimize and automate those using standards and tools approved by client. **MAIN...


  • Montréal, QC, Canada APD SMART INC Full time

    As a Hotel Assistant, you will be the face of our facility to our guests. You will be responsible for the entire experience from beginning to end in our facilities. **What you will do**: - Greet guests and provide interactive service to the guests through phone and in-person interactions (Check in / Check out / Provide info) - Room cleaning - Handle...


  • Montréal, QC, Canada Nurun Full time

    **Company Description**: We are Nurun, at the crossroads of creativity and technology. We create digital experiences that help to grow brands and transform organizations. We are hybrids who organize our work around multi-disciplinary collaboration. Our vision: humans first, technology second. Always the same ingredients, but never the same recipe: we adapt...


  • Montréal, QC, Canada C.G.I. Full time

    **Application Support Analyst (Junior)** **About Us**: Join a global leader in financial services expanding its operations in Montreal. The firm offers a dynamic career environment and the opportunity to contribute to innovative projects. **About the Role**: As a Junior Application Support Analyst, you will play a crucial role in ensuring the smooth...

  • Technical Analyst

    4 months ago


    Montréal, Canada GIRO Full time

    **Company Description** Our specialty is optimization! And we take pride in our expertise. We harness our collective intelligence to impact people's lives by enhancing urban mobility efficiency. Our innovative software solutions and expert services in public transportation and postal operations are recognized worldwide. Working at GIRO means: - Being part...


  • Montréal, Canada TEK Group Full time

    The APS Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for Regulatory Controls IT. - Such tasks include change, request, incident and problem management for the department. As required, functional support and user setup may be performed. - The Analyst shall serve on a team which acts as the...


  • Montréal, Canada Jesta I.S. Full time

    Jesta I.S. is a leading supplier of ERP software to the apparel, footwear, and soft goods industries. Our client base includes many recognizable brands spanning the globe and continues to grow. We are presently looking for a POS Technical Analyst to join our team. As a member of our organization, you will enjoy access to industry professionals in an...

  • Fuel Delivery Driver

    3 weeks ago


    Montréal, QC, Canada United Petroleum Transport Ltd. Full time

    A Job for you as a Company Driver **Key Responsibilities**: 2. The driver must be committed to safety and environmental compliance and obey federal, state, and local laws; this includes but is not limited to the following primary responsibilities: 3. Drive a delivery truck while adhering to all procedures. 4. Work with the Dispatch Team to deliver products...

  • Busboy

    4 months ago


    Montréal, Canada montreal night club Full time

    Job Title: Bus Boy **Job Description**: The Bus Boy at our night club plays a crucial role in maintaining a clean and organized environment, ensuring an enjoyable experience for our patrons. This position involves a variety of tasks aimed at supporting the overall operations of the establishment. **Responsibilities**: **Table Clearing and...

  • Night Auditor

    2 weeks ago


    Montréal, QC, Canada Best Western Ville-Marie Full time

    **Job Overview**: We are seeking a dedicated Night Auditor to join our team at a hotel in the hospitality industry. The Night Auditor will play a crucial role in ensuring guest satisfaction during the overnight hours. **Duties**: - Auditing, balancing, and verifying daily revenue documentation - Greeting guests, checking them into rooms, assisting with...