Field Service Technician

3 days ago

North Vancouver, Canada Novarc Technologies Inc. Full time

**About Novarc Technologies**:
**Are you looking to join an industry leader and pioneer in the world of industrial robotics?**

The company has proven itself as an industry disruptor and has taken home the Innovation award at the Vancouver Chamber of Excellence Awards and first place in the Excellence Technology Innovation Awards (TIA). Globe and Mail has also named Novarc One of Canada's fastest growing companies. We have been featured in top publications and watch lists including two features in Weld magazine. Our team is made up of experts who design, build and sell our entire welding solution.

As a growing company, we pride ourselves on our agile approach to exceeding our staff and client needs. We work hard but play hard too Our Foosball table has collected a little dust lately but we are excited to get back in the game later this year with our weekly lunches, and an inclusive, fun, and passionate atmosphere for all involved. Our benefits include an extended healthcare package, paid time off, and great training opportunities. We are excited to invite you to join our growing team for this exciting journey

**Why Novarc**:
Here are 4 reasons you will like working at Novarc Technologies:

- 'A' Players: Our team is made up of talented, intelligent, and hardworking people. If you are an 'A' player, you will enjoy the intellectually stimulating, challenging, and respectfully competitive atmosphere.
- Growing Quickly: We are in the process of developing new products and hiring a great team of people. We are in the process of maturing into a fast-growing medium-sized business.
- Great place to be: We have created a fun, adventurous, and open-minded environment where our teams are encouraged to bond and expose a little weirdness.
- Lots of Opportunities: We are in the process of transitioning into a larger company and as such are looking for stand-out talent internally to move into leadership positions.

**POSITION OVERVIEW**:
Our never-before-seen welding cobots require technical client support through the sales, customisation and installation process. We are looking for a Field Service Technician to join our growing team and support the implementation of our cobots.

As a Field Service Technician, reporting to the Technical Customer Success Manager, your primary responsibilities will be to ensure Novarc’s Spool Welding Robots (SWRs) are installed, commissioned, and handed over at client sites, as well as travel to sites to support with customer service and robot preventative maintenance duties. You will interact with the Novarc engineering and Operations teams, subcontractors, and vendors. You will be the point of contact for installations you are both physically at and remotely managing. You will also liaise with clients to ensure they are prepared for the installation and meeting the SWR’s installation requirements. The position will involve 50 - 75% travel, mostly in North America but potentially Internationally.

Core Responsibilities:

- Install and commission new SWRs.
- Provide remote and on-site field service support to Novarc’s SWRs.
- Schedule and Supervise subcontractors on site, including Health, Safety, and Quality compliance.
- Perform Site Acceptance Tests (SATs) on new systems at site.
- Perform on-site task risk and safety assessments.
- Troubleshoot the SWR for mechanical, electrical, and control system issues.
- Create detailed site reports for every site visit and installation, and provide them in a timely fashion to the team.
- Carry out NovCare maintenance duties.
- Able to travel significantly - 50% to 75% within North America, with the possibility to travel internationally.
- Manage the site toolbox, and ensure all tools and consumables are tracked, updated, and cared for.
- Demonstrate a personal commitment to Quality, Health Safety and Environment.
- Promote a culture of continuous improvement, and lead by example to ensure company goals are met or exceeded.
- Schedule shipment of the Novarc installation toolbox to be returned to the Novarc office, or from one field location to another field location.

On the occasion that the individual will be in the Novarc home office, they will:

- Assist in the production, testing, disassembly and crating duties of the SWR units.
- Assist in any shop activities assigned by the operations or manufacturing managers, as approved by the technical customer service manager.
- Assist in engineering duties assigned.
- Create detailed Lesson's learned databases based on installations and service trips. Ensure these lessons are followed through for incorporation.
- Create and manage Standard Operating Procedures (SOPs) for installations.
- Provide input on documentation and operating instructions in a timely manner.
- Lead communications with clients about upcoming installations, expectations, and plan with the Novarc team accordingly, acting as Project Manager for installations.
- Ensure the Novarc installation toolbox is fully stocked with rel

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