Travelling Field Service Technician

4 weeks ago

North Vancouver, Canada Mantech Enterprises Full time

**Mantech Enterprises - Who We Are**

Since 1995, clients from a variety of industries worldwide have looked to Mantech to solve their custom manufacturing needs. We occupy a unique niche in the manufacturing services industry, offering waterjet cutting, welding, CNC machining and fabrication, all under the same roof. This comprehensive set of tools allows us to tackle complicated projects quickly and expertly across a wide variety of industries.

We operate out of an integrated facility in North Vancouver. Our shop is modern, clean, well-organized, with the right mix of skilled people and equipment to get the job done. One facility allows us to move seamlessly from design and consultation straight to manufacturing. Mantech completes a wide variety of projects, including small components forming part of larger machinery that our customers manufacture themselves, through assembling in-house completed systems.

Safety is a key component of our business. We pride ourselves on integrating customized safety solutions to put safety first, whether it’s reducing repetitive strain or preventing more serious injury, while keeping production efficiency in mind. A large portion of our existing business is the design, manufacture, and after-sales support of automated threading equipment for the paper and pulp industry.

Mantech offers a competitive compensation package, including industry-leading compensation, extended health and dental benefits, flexible working arrangements, and a group RSP program with employee contributions matched by Mantech. We are a small company with a great culture and a loyal group of people.

**_
Our core values are:_**
- _Creative Solutions_
- _Continuous Improvement_
- _Exceeding Customer Expectations_
- _Candor_
- _Loyalty_

Reporting to the Service Manager and working alongside experienced Service Technicians, the right person will embody these core values and take ownership of the responsibilities listed below to succeed.

**The Opportunity - Travelling Field Service Technician**

**Key Responsibilities**:
You will be available to travel as often as required to paper mills, primarily in North America, and work according to a changing schedule (will require weekends at times) to conduct the following tasks related to our automated tail threading equipment:

- Routine servicing of equipment.
- Inspecting and troubleshooting equipment failures.
- Repairing damaged equipment and replacing faulty parts, such as belts, bearings, cylinders, blades, and pneumatic valves.
- Installation, alignment, and commissioning of new equipment.
- Fine tune equipment at paper machine startups.
- Provide equipment operating training to mill operators on new installations.
- Produce timely and detailed service reports.
- Build positive relationships with customers.
- Follow all paper mill safety procedures and protocols and keep all safety training up to date.
- Cooperate with technical team and share information across the organisation.
- Comprehend customer requirements and make appropriate recommendations/briefings.
- Hand sketch and dimension sections of paper machine configurations.

**The following are key responsibilities between service trips**:

- Assembly and testing of automated tail threading equipment in-house.
- Produce system manuals, system setting sheets, or any other required documentation for new systems.
- Assist with any shop requirements when not in the field (machining, assembly, fabrication and electrical).

**Required Skills & Qualifications**:

- Trade certification and/or technical diploma.
- Proven work experience as a field service technician.
- Possess a Canadian passport to qualify for a work visa in the USA.
- Excellent time management skills.
- Mechanical, pneumatic, and electrical skills (basic understanding of PLC programs would be an asset).
- Ability to problem-solve and improvise.
- Good communication and the ability to train personnel on the operation of our equipment.
- Physically fit and able to work with heavy equipment.
- Pay attention to detail.
- Work individually and as a team member.
- Willing to participate in 10-panel drug screen test if required by a paper mill.

**Training**:

- Training will be provided in-house as well as ongoing training on our equipment in pulp and paper mills.

**Schedule**:

- 4x10 hour days and some overtime will be required while in the field.

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