Field Service Technician

3 weeks ago

North Vancouver, Canada Novarc Technologies Inc. Full time

_**Are you excited to lead the innovation of AI and automation in industrial robotics?**_ _**If the answer is yes, we have an opportunity for you.**_

**Novarc Technologies** is looking for a **Field Service Technician **to join our growing team and support the production of our cobots.

Our never-before-seen welding cobots require technical client support through the sales, customization and installation process.

As a Field Service Technician, reporting to the Technical Customer Success Manager, your primary responsibilities will be to ensure Novarc’s Spool Welding Robots (SWRs) are installed, commissioned, and handed over at client sites, as well as travel to sites to support with customer service and robot preventative maintenance duties.

You will interact with the Novarc engineering and Operations teams, subcontractors, and vendors. You will be the point of contact for installations you are both physically at and remotely managing. You will also liaise with clients to ensure they are prepared for the installation and meeting the SWR’s installation requirements. The position will involve 50% travel, mostly in North America but potentially Internationally.

**Core Responsibilities**:

- Install and commission new SWRs.
- Provide remote and on-site field service support to Novarc’s SWRs.
- Schedule and Supervise subcontractors on site, including Health, Safety, and Quality compliance.
- Perform Site Acceptance Tests (SATs) on new systems at site.
- Perform on-site task risk and safety assessments.
- Troubleshoot the SWR for mechanical, electrical, and control system issues.
- Create detailed site reports for every site visit and installation, and provide them in a timely fashion to the team.
- Carry out NovCare maintenance duties.
- Manage the site toolbox, and ensure all tools and consumables are tracked, updated, and cared for.
- Demonstrate a personal commitment to Quality, Health Safety and Environment.
- Promote a culture of continuous improvement, and lead by example to ensure company goals are met or exceeded.
- Schedule shipment of the Novarc installation toolbox to be returned to the Novarc office, or from one field location to another field location.

**On the occasion that the individual will be in the Novarc home office, they will**:

- Assist in the production, testing, disassembly and crating duties of the SWR units.
- Assist in any shop activities assigned by the operations or manufacturing managers, as approved by the technical customer service manager.
- Assist in engineering duties assigned.
- Create detailed Lesson's learned databases based on installations and service trips. Ensure these lessons are followed through for incorporation.
- Create and manage Standard Operating Procedures (SOPs) for installations.
- Provide input on documentation and operating instructions in a timely manner.
- Lead communications with clients about upcoming installations, expectations, and plan with the Novarc team accordingly, acting as Project Manager for installations.
- Ensure the Novarc installation toolbox is fully stocked with relevant consumables and tools.
- Submit purchase requests for required tools for the SWR toolbox.

**Must-Haves**:

- Technologist Diploma or Engineering degree in Electrical, Robotics or Mechatronics.
- Adaptability - able to handle new and changing conditions at a moment’s notice
- 3+ years as a Field Service Technician or Engineer
- Experience with electrical systems such as electrical control panels, ability to read electrical schematics.
- Experience with mechanical assemblies such as metal fabricated parts, pneumatics, and gears/motor drive systems, ability to read mechanical assembly drawings.
- Experience in commissioning and installation under pressured timelines
- Excellent English communication and documentation skills (oral and written)
- Strong organizational and time management skills
- Ability to travel significantly - up to 50% within North America, with the possibility to travel internationally.
- A valid passport with required visas allowing entry into the United States for work purposes

**Assets**:

- Experience with Project Management
- Experience with AC and servo motor operation and selection
- Experience with PLC programming, especially Omron products
- Experience with MIG welding systems

**Preferred Additional Qualifications**:

- MIG Welding experience
- Familiarity with OMRON servos and drives
- Exposure to and use of cloud-based project management software “Wrike”
- Knowledge of HSE, QA, Ishikawa (cause and effect diagrams), Toyota Business Process, and 5 Whys process
- Experience with industrial robots

**Schedule**:

- Core: 8-hour shift, Monday to Friday, starting at 730AM
- 20-50% travel may be required, including weekends and evenings as required.
- As we have a global client base, the ability to log customer service tickets and take calls at non-standard hours, including weekends, may be required.

**Why Novarc**:

- **Growing O

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