Inbound Financial Service Call Center Representative

2 weeks ago


North York, Canada Advance Mortgages Full time

Note: All applicants are required to submit a 30 - 60 second video which tells us a little bit about yourself and your past experience. Here are the steps to do so:

- Record the video as mentioned above

**Overview**
We are seeking a dedicated Inbound Financial Service Call Center Representative with great communication and fluent in English to join our team. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. You will assist clients with inquiries related to their accounts, resolve issues and ensure a positive experience.

**Responsibilities**
- Assist clients with all their questions.
- Provide information regarding the products offered by the company.
- Work with agents to pass on leads to them.

**Experience**
- Previous experience in customer service or call center.
- Familiarity with inbound call processes.
- Excellent listening and problem solving to troubleshoot client's issues effectively.
- Ability to communicate clearly and empathetically with customers from diverse backgrounds.

Join us in delivering outstanding service that makes a difference We look forward to welcoming you to our team as we strive to provide exceptional support to our valued customers.

Pay: $40,000.00-$50,000.00 per year

Additional pay:

- Commission pay

**Benefits**:

- Casual dress
- Company events
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Please submit a 30-60 second video telling us a little bit about yourself and your past experience.

Work Location: In person



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