Customer Service Agent

2 weeks ago

Montréal, Canada TP-Holiday Group Limited Full time

The Customer Service Agent offers important support for our company’s activities. He/She ensures the satisfaction of our customers by offering an outstanding service and by following the standards established in the Customer Service and After Sales department.

Reporting to the Customer Service and After Sales Manager, the selected person responds to inquiries, gives information about the company's products, services, warranties and policies. Also provides service to customer such as receiving orders, invoicing and processing service requests.

**Responsibilities**:

- Maintain a positive, empathetic, and professional attitude towards clients at all times.
- Follow up on warranty complaints and claims with customers and all stakeholders involved.
- Respond quickly to customer requests.
- Process customer orders accurately and on time.
- Track the movement of parts, supplies and materials and ensure shipment and receipt according to schedule.
- Collaborate on billing and credit processes (pre-invoicing, freight calculation, creation, modification and printing of invoices and credit notes, daily sales reports).
- Update master files (customer records, retailers, product numbers, retail prices, etc.).
- Issue return authorization numbers and follow up.
- Carry out different validations (procurement, quotations, etc.).
- Other related duties as required.

Education and experience:

- DES (High School Diploma) or equivalent customer service experience.
- 3 years of experience in customer service and data entry in an environment related to the distribution of finished products.
- Comfortable with the use of computer tools and other office equipment.

Skills and abilities:

- Excellent verbal and written communication skills in French and English.
- Attention to detail and time management.
- Team player with a positive attitude.
- Organizational skills.

What we offer:

- Compensation based on experience.
- Comprehensive group insurance including life insurance, drugs, dental, medical and long-term disability.
- 35 hours of work per week, monday to friday from 8:30 am to 4:30 pm. The schedule changes to 10 am to 6 pm after 4 weeks.
- 5 sick/personal paid days per year.
- On-site parking.
- A great team with a strong collaborative spirit.
- An industry leader company

About the Holiday Group:
**Luggage Industry Leader and Canadian Distributor of Luggage, Suitcases, and Bags**

Holiday Group manufactures quality luggage, suitcases, computer bags, handbags, backpacks, sports bags and totes under brands such as **Travelpro, SwissGear, Bench, Roots, David Jones, and Atlantic**, among others.

We provide high-quality, affordably-priced soft and hard shell suitcases for seasoned business travelers, as well as occasional vacationers. Our full range of trendy backpacks is sturdy for everyday use, with looks and features that suit every type of consumer, from students to business executives.

Holiday Group also produces fashion handbags in all shapes, sizes, colours, styles, and materials to satisfy all tastes and ages. Our products are available at major retailers and specialized boutiques across Canada, namely Montréal, Toronto, and Vancouver.


ZLJMyc2CX0

  • Customer Service Agent

    4 weeks ago

    Montréal, Canada Stokes Full time

    Department: - Retail sales - Job Type: - Customer Service Agent - Location: - Montréal, QC - Require Travel: - Non - Publication date: - 2023-08-10 **Job Description**: Stokes Retail Group is looking for a **Customer Service Agent** to work at its head office, located in Montreal, QC, reporting to the Vice President of Sales and Operations. This is a...

  • Customer Service Agent

    4 weeks ago

    Montréal, Canada Cendrex Full time

    Are you someone who prides themselves on their communication skillsand enjoys helping others? Look no further! Cendrex is a reputable North American company specializing in access panels and mailboxes and has been experiencing significant growth in recent years. Consequently, we're seeking a Customer Service Agent to join our team. In this role, you'll...

  • Customer Service Agent

    4 weeks ago

    Montréal, Canada LCI Education Full time

    LCI Education is a diverse learning community of 12 select higher education institutions with 23 campuses on 5 continents, and 2,000 colleagues involved in educating over 20,000 learners worldwide each year. As a Customer Service Agent and under the supervision of the Admissions Manager, you will be the first point of contact between future learners and...

  • Customer Service and Experience Agent

    3 days ago

    Montréal, Canada DeSerres (head office) Full time

    Join us at DeSerres and let your listening skills, proactivity and interpersonal skills enrich our customer service and experience team. **What we offer**: - 36-hour work week ; - 3 weeks vacation after 1 year of service ; - 5 days flexible leave; - Summer hours; - Group insurance paid partly by employer; - REED/RPDB; - Hybrid work (3 days a week...

  • Agent des services douanes | Customs Services Agent

    2 weeks ago

    Montréal, QC, Canada Delmar Group Full time

    Mandat: Sous la supervision du Gestionnaire des douanes, l'Agent(e) des douanes est responsable de recueillir les informations nécessaires pour effectuer l'évaluation et le dédouanement des expéditions, et de communiquer directement ces informations à un portefolio de clients. L'agent(e) doit avoir une compréhension de base des processus...

  • Customer Service Agent, Communications and

    3 days ago

    Montréal, Canada CBCRadio-Canada Full time

    Position Title: Customer Service Agent, Communications and Marketing (French Services) Status of Employment: Temporary (STTRC) Position Language Requirement: French Language Skills: French (Reading - C - Advanced), French (Speaking - C - Advanced), French (Writing - C - Advanced) Work at CBC/Radio-Canada At CBC/Radio-Canada, we create content that...

  • Client Representative, Customer Solutions Bell

    1 week ago

    Montréal, Canada CUSTOMER EXPERIENCEEXPRIÉNCE CLIENT Full time

    Req Id: 407787 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on...

  • Customer Cage Agent

    4 weeks ago

    Montréal, Canada Foodtastic Full time

    **About the Company** Founded in 2016, Foodtastic is already one of the largest restaurant companies in Canada. In the last four years, we have increased system sales from less than $50mm to over $700mm. Our current portfolio of 23 brands includes Milestones Grill & Bar, Second Cup Café, Pita Pit, La Belle et La Boeuf and Rôtisseries Benny. **Customer...

  • Bilingual customer service agent

    1 week ago

    Montréal, QC, Canada Allstate Full time

    Les 5 piliers de notre proposition de valeur aux employés – possibilités, souplesse, esprit communautaire, diversité et environnement familial – permettent de s’épanouir de façon unique. En tant qu’agent(e) du service à la clientèle, vous offrez un service supérieur et des solutions à nos clients. L’agent(e) service à la clientèle...

  • Agent(E) Service à La Clientèle Customer Service

    4 weeks ago

    Montréal, Canada World Gym Quebec Full time

    Vous êtes passionné par le fitness et vous avez un talent pour la coordination des ventes ? World Gym Québec est à la recherche d'une personne dynamique pour se joindre à notre équipe en tant qu’Agent(e) service à la clientèle à notre siège social. L'agent au service client est responsable de fournir un service à la clientèle exceptionnel aux...

  • Agent Customer Experience

    2 weeks ago

    Montréal, Canada GLS Canada Full time

    Nous sommes présentement à la recherche d’un(e) agent(e) expérience client. **_ S'il vous plait, veuillez nous envoyer votre C.V en anglais._** **Numéro de l’affichage**:MTL_SAC_2023 **Horaire de travail**:Lundi au vendredi de 9:00 am à 18:00 pm **Contrat**:Temps plein, permanent, télétravail **Salaire**:20,50 $/h **Adresse du lieu de...

  • Customer Relations Agent--bilingual

    3 days ago

    Montréal, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law. We are hiring a Bilingual Customer Relations Agent, Customer Service! **Reporting To**:...

  • Agent Customer Experience

    4 weeks ago

    Montréal, Canada GLS Canada Full time

    We are currently looking for a Customer Experience Agent **Job ID**:MTL _SAC_2023 **Schedule**:Monday to Friday from 9:00 am to 6:00 pm **Contract**:Full-time, permanent, Work from home **Salary**:$20.50 per hour **Workplace address**: 10 500 avenue Ryan, Dorval, H9P 2T7 (Remote) - _Three-week paid training at our Dorval terminal_ - _All the equipment...

  • Support Service Agent

    4 weeks ago

    Montréal, Canada ACP Marketing Canada Inc. Full time

    ACP Marketing is an international company that specializes in the distribution of rail and coach products such as BritRail, National Express (UK Coach), Swiss Rail, Japan Rail, etc. We distribute these products through various sales channels such as web-based systems (ACPRail), proprietary sales systems for wholesalers (RailNet) and GDS networks for travel...

  • Customer Relations Agent--Bilingual

    4 days ago

    Montréal, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.First National supports requests for accommodation from applicants with disabilities;...

  • Customer Relations Agent--Bilingual

    4 days ago

    Montréal, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.First National supports requests for accommodation from applicants with disabilities;...

  • Customer Relations Agent--Bilingual

    4 days ago

    Montréal, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.First National supports requests for accommodation from applicants with disabilities;...

  • Customer Relations Agent--Bilingual

    4 days ago

    Montréal, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.First National supports requests for accommodation from applicants with disabilities;...

  • Agent(e) du service à la clientèle

    1 week ago

    Montréal, QC, Canada Allstate Full time

    Nous misons sur le maintien d’une culture où les employés se sentent valorisés et où ils peuvent poursuivre une carrière passionnante. Les 5 piliers de notre proposition de valeur aux employés – possibilités, souplesse, esprit communautaire, diversité et environnement familial – permettent de s’épanouir de façon unique. En tant...

  • Customer Experience Center Agent

    4 days ago

    Montréal, Canada Intelcom Full time

    Ride the next mile with us! - At Intelcom, the customer experience is at the heart of our DNA. As a Bilingual Customer Experience Center Agent, you will be responsible for answering phone calls from our business partners and customers with the goal of listening, understanding and resolving issues in a timely manner. You will have the chance to evolve within...