Customer Service Representative, Bilingual

2 weeks ago

Winnipeg, Canada CWB Financial Group Full time

At

CWB

, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:
- Putting people first and building relationships with intention- Seeking out and embracing new ideas- Believing that how we do things is as important as what we do

Role Specifications

Hybrid work environments with onsite requirements.

Flexible location: Winnipeg, MB. Edmonton, AB.

Working Hours: Monday to Friday, 37.5hrs/week.

CWB National Leasing. Equipping your business for growth.

CWB National Leasing is Canada's largest and longest-standing equipment leasing & financing company - supports equipment dealers secure hassle-free financing solutions & secure equipment with a full range of financing in agriculture, construction, transportation, forestry, health care, commercial, and golf and turf equipment industries across Canada

The opportunity

The day-to-day

Customer service. Lease administration. Process optimization.- Execute exceptional customer service. Effectively and efficiently respond or resolve all customer inquiries and concerns in a professional and respectful manner. Manage visitors and telephone calls with a sense of urgency. Exercise discretion and respect the confidentiality of all customer and vendor transactions.-
- Administer customer files. Update and process name changes, new lessees, address changes, banking information, etc. as requested by customers.- Process optimization. Review all customer inquiries and cancelations for learnings and future optimization of internal processes. Identify opportunities to enhance internal processes, products, and services. Collaborate with customer service team to deliver best in class service.

Foundational knowledge and experience to grow from

You are fluently bilingual (French & English) and possess a high-school diploma with 1+ years of experience in customer service or office administration. Any financial work experience or knowledge is considered an asset

Skills and competencies that will take you further

Service oriented. Administratively proficient.- Customer focused: Deliver outstanding client experiences at every interaction and execute on plans to continuously build the client experience, in line with CWB’s brand promise. Provide full-service solutions for clients with the view to be every client’s primary financial partner.- Adaptable: Are comfortable working in a high-volume, fast paced setting where you are required to identify and respond to changes quickly, addressing customer inquiries or concerns.- Administratively proficient. Respectful of information and data, you are accurate and thorough in your approach, execution & follow up.- Confident & assertive. Sound in your knowledge, you deliver communication with tact & diplomacy.- Organization and time management. You have the knack to effectively manage several priorities simultaneously.- Optimizer: Commitment to working and contributing to continuous improvement of internal processes.- Technically proficient. You are comfortable with Microsoft Office Suite of products and are adapt at learning new software as needed.- Team player. You work well with colleagues while striving to meet personal goals.

Why work with us?

Your success is our obsession And our award-winning culture & benefits back it up.

Wellness matters. We offer an award-winning benefits package that includes:
- hybrid work environments- everyday flexibility- company-funded health coverage- health care spending account- a flexible wellness program- generous time-away options to unplug, rest & recover.

Career development. We commit to our employees’ development and help them reach their professional goals with:
- organization wide coaching services- mentorship- education support & training programs.

Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups. Représentant du service à la clientèle bilingue

Spécifications du rôle

Environnement de travail hybride, incluant le travail en présentiel.

Lieu de travail flexible: Winnipeg, MB. Edmonton, AB.

Horaire de travail: Lundi au vendredi, 37.5hr/semaine.

CWB National Leasing. Équiper votre entreprise pour la croissance.

CWB National Leasing est la plus grande et la plus ancienne société de location et de financement d'équipement au Canada. Elle aide les concessionnaires d'équipement à obtenir des solutions de financement sans tracas et à sécuriser l'équipement grâce à une gamme complète de financement dans les secteurs de l'agriculture, de la construction, du transport, de la foresterie, des soins de santé, du commerce et de l'équipement de golf et de gazon, partout au Canada

L'opportunité

Nos représentants du service à la clientèle bilingues sont le visage et la voix de CWB National Leasing, offrant aux cl

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