Bilingual Customer Service Representative

2 weeks ago

Calgary, Canada Congebec Inc Full time

**Bilingual Customer Service Representative**

Congebec is a Canadian based supplier of multi-temperature storage, distribution and value-added services supporting the food, retail and CPG industry. Committed to food safety, Congebec is a leader in the Canadian marketplace and is ranked 15th in North America. With more than 500 employees and 45 years’ experience, the company operates 13 modern facilities totaling more than 50 million cubic feet. These facilities are strategically located in Quebec, Ontario, Manitoba, Saskatchewan and Alberta.

We are looking for Bilingual Customer Service Representative, with strong experience to support our team accross the country:
**WHY WORK FOR CONGEBEC?**
- Competitive salary
- Rapidly expanding company with opportunity for job growth and development
- Career opportunities across Canada
- Dynamic, friendly and stimulating work environment

**JOB SUMMARY**

Reporting to the Regional Customer Service Manager, your main responsibilities will include:

- Manage customer accounts;
- Provide prompt and efficient service to internal and external customers and ensure follow-ups;
- Verify data in the system in order to be proactive with customers and ensure accuracy of service information provided by operations;
- Be proactive in identifying problems and implementing solutions to achieve a high level of customer satisfaction;
- Respect warehouse policies, procedures, standards and regulations (OHS, BRCGS, HACCP);
- Participate in the achievement of objectives and the continuous improvement of performance;
- Work in collaboration with warehouse operations and the sales team;
- Work with a multidisciplinary team across Canada, in different time zones;
- Provide data for reporting purposes;
- Comply with applicable standards and regulations as well as corporate policies and procedures;
- Performs other related duties as required
- Ensure compliance with all health and safety rules and regulations and Food Safety programs.
- All other duties as required.

**EDUCATION AND PROFESSIONAL EXPERIENCE**
- High School diploma or GED or an equivalent combination of education, training and experience may be considered.
- Minimum of two (2) years’ experience in a related customer service field.
- Experience working in the food supply chain and/or transportation industry is considered an asset.

**REQUIRED KNOWLEDGE, SKILLS** **AND ABILITIES**
- Excellent customer service skills with the ability to work with a diverse client group.
- Strong verbal and written communication skills.
- Ability to work independently with mínimal supervision.
- Strong problem-solving skills with the ability to resolve customer related issues and concerns.
- Ability to prioritize and organize daily duties and tasks to be as effective and efficient as possible.
- Ability to work and collaborate as part of a team.
- Strong interpersonal skills.
- Knowledge of the food supply chain and/or transportation industry is considered an asset.

**CONDITIONS OF EMPLOYMENT**
- Bilingualism: spoken and written languages (French and English).

*_This job description is neither exhaustive nor exclusive and may be revised in the future according to the operational needs of the workforce_.

**_In this document, the masculine gender is used generically, for the sole purpose of keeping the text simple._

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Profit sharing
- RRSP match

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

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