Customer Service Associate
3 months ago
**Job Posting: Customer Service Associate**
**Company**: H-Authentica
**Position**: Customer Service Associate
**Location**: Office Based
**Salary**: $16/hr
**Benefits**: Health, Dental, and Vision Insurance
**Employment Type**: Full-Time
**Key Responsibilities**:
- Assist customers with inquiries, product information, troubleshooting, and issue resolution related to their orders.
- Maintain a deep understanding of our product offerings and stay up-to-date with any updates or changes.
- Document customer interactions and issues accurately in our CRM system.
- Collaborate with team members to resolve complex customer issues.
- Identify and report common trends in customer inquiries to improve products and services.
- Process invoices accurately and in a timely manner.
- Set up and manage payment plans for clients, ensuring payments are received on schedule.
- Maintain a professional and friendly demeanor while assisting customers.
- Meet or exceed performance metrics, including response times and customer satisfaction goals.
**Qualifications**:
- Previous customer support or service experience preferred.
- Strong communication skills, both written and verbal.
- Empathetic and patient with excellent problem-solving abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Detail-oriented and committed to providing exceptional service.
- Willingness to adapt to new processes and technologies.
- High school diploma or equivalent; additional education is a plus.
- Valid driver's license or reliable transportation, as no public transportation is available at our business location.
**Benefits**:
- Health, dental, and vision insurance.
- Friendly and inclusive work environment.
**Salary**: From $16.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Extended health care
- Paid time off
Schedule:
- 8 hour shift
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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