Branch Manager

4 weeks ago

Cobourg, Canada Bardon Supplies Limited Full time

At **Bardon Supplies Limited**, where opportunity meets ambition, discover your potential in a role where you can make a tangible impact We strive to empower our teams and drive our shared success by leveraging the diverse talent, knowledge and experiences across our locations.

We're currently seeking a **Branch Manager** to join our **Cobourg** team and _**help us build what really matters**_

**THE OPPORTUNITY**:
Under the supervision of the Regional Manager, manages day-to-day branch operations. This position will make improvements in efficiencies in the areas of the company that directly affect customer service, sales and profitability.

**YOUR KEY RESPONSIBILITIES**:
- Branch Sales, Profitability and Growth:_
- Responsible for meeting branch goals and performance according to annual branch budget.
- With support from the Regional managers, coordinates customer pricing. Analyzes pricing reports to ensure pricing policies are followed.
- Using the edit report and invoice register reports, analyze low profit orders and items with negative margin and implement corrective action.
- Plans, implements and participates in promotional activities such as Counter days, special promotions, product information seminars/training, etc.
- Coordinates and directs counter merchandising programs, including displays to support sales programs and specials with a focus on high-margin product lines.
- Drives the implementation of Bardon-based sales programs (i.e. Web, Bardon Rewards, Prokeep, etc.)
- Collaborates with the warehouse operations team to reduce loss and to ensure efficiencies of operations.
- Participates in budget planning (capital expenditure requests, headcount requests) and business plan development for submission into yearly company business plan.
- Recommends and suggests ideas to generate growth
- Customer Service:_
- Implements programs aimed at improving communication with customers, effectiveness of the order desk and development of “best in class” customer satisfaction.
- Responds to customer issues urgently and implements measures to prevent reoccurrence of issues.
- Participates in all sales, marketing and operations meetings as required.
- Works in collaboration with the Operations Manager to continuously develop and track customer service benchmarks to ensure continuous improvement.
- Leadership:_
- Trains, supervises and manages day-to-day operations of the branch to ensure efficient utilization of resources.
- Cross-trains team members to ensure sufficient back-up coverage available for vacations and other absences.
- Conducts employee performance evaluations and, where applicable, develops and implements performance improvement plans. Provides coaching and training and measures the level of improvement as a result.
- Enforces and complies with established policies and procedures.
- Ensures the security, health and safety of employees, customers and on-site visitors of the location.
- Participates in the recruitment and selection process for internal and external vacancies, in collaboration with the HR department.
- Executes any other duties required to perform the position and/or requested by his/her immediate supervisor.

**WHAT YOU BRING TO OUR TEAM**:

- Grade 12 diploma or equivalent
- Post-Secondary education in Business and/or Operations Management, an asset
- Minimum 2 Years’ supervisory experience
- Minimum 1-2 Years’ previous warehousing experience, preferably within a Plumbing & Heating Wholesale environment
- 1-2 Years’ Inside Sales experience, working with pricing of products and discounts, understanding sales and budgeting processes.
- Previous ERP experience, preferred
- Excellent communications skills - written, verbal in English
- Responds quickly to situations that occur and maintain high level of confidentiality.
- Ability to influence, manage, set expectations and provide feedback
- Analytical skills, strong attention to detail
- Good organization/ time management skills
- Safety conscious

**WHO WE ARE?**

**Bardon Supplies Limited** is a subsidiary of Canadian-owned Deschênes Group Inc. and a leading wholesale distributor of commercial and residential plumbing, heating and air conditioning equipment, industrial pipes, valves & fittings. For over 55 years, through our 12 wholesale branches and 5 Bathworks showrooms across Ontario, we continue to proudly provide the service our customers need and deserve.

**WHY JOIN OUR TEAM**
- Development Opportunities & Tuition Reimbursement Program
- Comprehensive Health Benefits & Wellness Programs
- RRSP with 100% Employer Match
- Competitive Compensation
- Profit Sharing Plan
- Employee Referral Program
- A Collaborative and Engaging Environment
- Canada's Best Managed Companies

**APPLICATION PROCESS**:
**Job Types**: Full-time, Permanent

**Experience**:

- Supervisory/Management: 1 year (preferred)
- Plumbing and/or HVAC product-related: 1 year (preferred)
- Inside Sales: 1 year (preferred)
- Warehouse: 1 year (pr

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