Customer Experience Associate

1 week ago

Cobourg, Canada TD Bank Full time

Work Location:
Cobourg, Ontario, Canada

Hours:
18.75

Line of Business:
Personal & Commercial Banking

Pay Details:
**Job Description**:
KEY ACCOUNTABILITIES

CUSTOMER
- Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
- Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
- Assist with responding and resolving customer concerns, escalating when necessary
- Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers

SHAREHOLDER
- Support the achievement of business objectives by supporting advice goals
- Promote products, advice, services and banking capabilities
- Contribute to business objectives for Operational Excellence
- Support the timely and accurate completion of business processes and procedures
- Escalate non-standard or high-risk transactions / activities as necessary
- Support and participate in process improvement opportunities
- Ensure necessary due diligence to support the accuracy of all customer transactions / activities
- Be knowledgeable of and comply with Bank Code of Conduct

EMPLOYEE / TEAM
- Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
- Support the team by continuously developing knowledge in own area
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH
- Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact
- Requires a broad knowledge regarding basic product suite of business supported
- Evaluates and recommends customer solutions from established options
- Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others
- Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring mínimal discretion
- Impacts team results through the quality of the services or information provided to customers
- Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area
- Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood
- Requires working knowledge and skills developed through formal training or work experience
- Generally reports to a Manager Customer Experience or Branch Manager

EXPERIENCE & EDUCATION
- High School diploma and/or
- 1+ years of relevant experience
- Post-Secondary or Undergraduate degree (in related field) preferred

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career d

  • Cashier / Customer Experience Associate

    4 weeks ago

    Cobourg, Canada Walmart Canada Full time

    **Position Summary... **:To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty. **What you'll do...**: Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on...

  • Cashier / Customer Experience Associate

    4 weeks ago

    Cobourg, Ontario, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors. We have many opportunities in our Customer Experience teams, including:...

  • Customer Experience Associate

    3 weeks ago

    Cobourg, Canada TD Bank Full time

    **Customer Experience Associate**: - 418251BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 1 King Street West **Employment Type** - Regular **City** - Cobourg **Time Type** - Part Time **Province/State** - Ontario **Hours** - 22.5 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...

  • Customer Experience Associate

    2 weeks ago

    Cobourg, Canada TD Bank Full time

    430651BR Retail Banking - Customer Service Cobourg, ON January 22, 2024 Hours 18.75 Workplace Model Onsite Pay Details Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our...

  • Customer Experience Associate

    3 weeks ago

    Cobourg, Canada TD Bank Full time

    418251BR Retail Banking - Customer Service Cobourg, ON August 30, 2023 Hours 22.5 Workplace Model Onsite Pay Details Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our...

  • Customer Experience Associate

    5 days ago

    Cobourg, Canada Scotiabank Full time

    Requisition ID: 201574 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Customer Experience Lead

    3 weeks ago

    Cobourg, Canada OptiSolve Ltd. Full time

    **Company Description**: Optisolve® is a technology company focused on environmental health & safety and optimizing hygiene outcomes. Leveraging more than 60 years of successful business in the cleaning and disinfection industry, we recognized that looking at a surface and checking off a box was not enough to validate cleanliness. Today, we are redefining...

  • OMNI Customer Fulfillment Associate

    3 weeks ago

    Cobourg, Ontario, Canada Walmart Canada Full time

    Position Summary...To pick and pack online grocery delivery orders ensuring a high quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction.What you'll do...1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve "On Time" delivery...

  • OMNI Customer Fulfillment Associate

    2 months ago

    Cobourg, Ontario, Canada Walmart Canada Full time

    Position Summary...To pick and pack online grocery delivery orders ensuring a high quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction.What you'll do...1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve "On Time" delivery...

  • OMNI Customer Fulfillment Associate

    4 weeks ago

    Cobourg, Canada Walmart Canada Full time

    Position Summary...To pick and pack online grocery delivery orders ensuring a high quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction.What you'll do...1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve "On Time" delivery...

  • OMNI Customer Fulfillment Associate

    3 weeks ago

    Cobourg, Canada Walmart Canada Full time

    Position Summary...To pick and pack online grocery delivery orders ensuring a high quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction.What you'll do...1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve "On Time" delivery...

  • Customer Service/lumber Desk Associate

    2 weeks ago

    Cobourg, Canada Cobourg Home Hardware Building Centre Full time

    Come join our team of amazing people! Since inception, our goal has been to provide our builders, contractors and DIY customers with the best possible shopping experience supported by a wide range of products and services. Our commitment to hiring and training great staff and associates has allowed us to deliver on that goal. We truly value our people and...

  • Omni Customer Fulfillment Associate

    4 weeks ago

    Cobourg, Canada Walmart Canada Full time

    **Position Summary... **:To pick and pack online grocery delivery orders ensuring a high quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction. **What you'll do...**: 1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve...

  • Omni Customer Fulfillment Associate

    2 days ago

    Cobourg, Canada Walmart Canada Full time

    **Position Summary... **:To pick and pack online grocery delivery orders ensuring a high quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction. **What you'll do...**: 1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve...

  • Customer Service Manager

    3 weeks ago

    Cobourg, Ontario, Canada Walmart Canada Full time

    Position Summary...Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for...

  • Seasonal Associate

    2 months ago

    Cobourg, Canada Walmart Canada Full time

    **Position Summary... **:To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty. **What you'll do...**: 1. Greets all customers in a polite and friendly manner. 2. Assists customers by promoting products/services, locating merchandise and making purchase...

  • Customer Service Manager

    2 weeks ago

    Cobourg, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...

  • Sales Associate

    3 weeks ago

    Cobourg, Canada Ricki's Full time

    **RICKI’S / BOOTLEGGER** **SALES ASSOCIATE** **NORTHUMBERLAND MALL - COBOURG, ON** **PART TIME** As a Sales Associate with Ricki’s and Bootlegger you’ll be responsible for creating an exceptional brand experience for our customers shopping with us in store. We’re looking for passionate brand ambassadors who have a passion for fashion! **What...

  • Sales Associate

    7 days ago

    Cobourg, Canada Ricki's and Bootlegger Full time

    **RICKI'S/BOOTLEGGER** **SALES ASSOCIATE** **Northumberland Mall, Cobourg, Ontario** **PART TIME** As a Sales Associate with Ricki’s and Bootlegger you’ll be responsible for creating an exceptional brand experience for our customers shopping with us in store. We’re looking for passionate brand ambassadors who have a passion for fashion! **What...

  • Seasonal Associate

    2 months ago

    Cobourg, Ontario, Canada Walmart Canada Full time

    Position Summary...To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty.What you'll do...1. Greets all customers in a polite and friendly manner.2. Assists customers by promoting products/services, locating merchandise and making purchase decisions.3. Resolves...