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Orientations & Information - Settlement Counsellor

5 months ago

Mississauga, Canada Newcomer Centre of Peel Full time

**Duties & Responsibilities**:
1. Conduct in-depth intake interviews and a comprehensive needs assessment to identify client’s needs and issues related to their settlement and adaptation

2. Work closely with the client to prepare an action plan appropriate to their settlement needs outlining client goals (short, intermediate and long term) and documenting outcomes

3. Provide information, orientation, referral (internally and to appropriate programs/services within the community) and non-therapeutic counselling regarding services such as health care, housing, employment, training and education, legal aid, finance, social services, etc.

4. Assist clients in understanding and integrating into Canadian society, practices and procedures; advise on way of life, institutions, laws, rights, responsibilities, civic participation, etc.

5. Provide information packages to clients on a need’s basis (including informing newcomers of web based information sources)

6. Act as a liaison between clients, government departments and cultural and community groups

7. Design and facilitate workshops on settlement issues

8. Document needs and gaps in services for newcomers, with a focus on refugee claimants, international students, temporary foreign workers and naturalized citizens; make recommendations to enhance the program and to ensure a client-centered model of delivery

9. Translate client documents

10. Interpret for clients in accessing services where language is a barrier

11. Assist with resume preparation and job searching tools; refer to other employment/job search interventions as needed

12. Provide initial crisis intervention/mental health support when required with appropriate referrals made to NCP Crisis Intervention Support Worker

13. Follow-up on client’s progress on a consistent basis, within designated timeframes, and intervene whenever necessary to ensure their adaptation needs are met and there are holistic settlement outcomes

14. Prepare timely, clear and effective case management notes and settlement action plans

15. Collect statistics; submit monthly reports and input client data into iCARE and other internal databases, including but not limited to, OCMS and Excel

16. Organize special events that will enhance the program, as directed

17. Assist in outreach activities to recruit specific newcomer client groups, as directed

18. Develop partnerships with relevant services, organizations, companies to bridge services

19. Continue professional growth through attendance at workshops, conferences, etc. in all areas of settlement, including areas you specialize in. The information acquired/learned should be shared with all team members

20. Attend staff, department and committee meetings as required

21. Assist Settlement Manager as required

22. Other duties as required

Qualifications & Requirements

1. Post-secondary education in social work, human services, sociology or psychology

2. 2+ years proven experience in assisting newcomers with settlement issues (working with refugee claimants, international students, temporary foreign workers and Naturalized citizens an asset)

3. Extensive knowledge of the immigration system and services available

4. Current knowledge of legislation, policies and practices affecting newcomers

5. Knowledge of group process and facilitation techniques

6. Comfortable communicating with representatives from all segments of the community, government and human services

7. Skilled in working with diverse clientele in terms of socio-economic factors, education, income, culture, immigration status, etc.

8. Good organizational skills, ability to multi-task while maintaining high level of accuracy in data collection; good understanding of confidential issues and privacy law/requirements

9. Self-motivated, creative, and energetic; an ability to work as part of an effective team with other program staff, committee members, community members and other community professionals

10. Knowledge and experience assisting internationally-trained professionals with: job search, resume writing, cover letters, interviewing, self-assessment, goal setting, placement and other strategies leading to employment

11. Identifying the needs and barriers of clients that may enhance/impede settlement

12. Researching resources, workshops and other tools/material to enhance the counselling/settlement process

13. Developing creative and practical resources and workshops

14. Excellent computer skills using Microsoft Office (especially Word, E-mail, Internet)

15. Certified Information and Referral Specialist (CIRS) certification a plus

16. A valid driver license and access to a vehicle is an asset to work offsite, intinerantly

17. Knowledge of iCARE and OCMS systems is highly recommended

18. Arabic and or Spanish communication skills are considered as an asset

**Other qualifications**:
1. Excellent interpersonal, communication and teamwork skills

2. Take pride and initiative in work to