Resettlement Counsellor

**Position Title**:Resettlement Counsellor (**Spanish**-speaking)

**Organization Structure**:Reports to the Programs Manager

**Job Classification**:Counsellor

**Job Status**:Full-time

**Number of Positions**:1

**Location**:Mississauga - RAP Centre

**Wages**:$26.45/hour for 40 hours/week

**This is a bargaining unit position.**

**About Polycultural**

Be a part of Polycultural Immigrant and Community services Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting-pot perfectly reflecting Canada’s diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

Polycultural offers a comprehensive benefits, including paid time off at Christmas (for eligible employees), employer paid Extended Health and Dental, RRSP match, Employee Assistance Program (EAP), and WorkPerks

**Scope of Position**

Responsible for the delivery of all components of Client Support Services (CSS) program and supporting resettlement of government assisted refugees for one year after their arrival to Canada. This will include the provision of centralized case management, service coordination, coaching, and regular follow-up to ensure that refugees are connected to and participate in local programs that address their needs.

**RAP Program Summary**

RAP Centre is designed to provide immediate and essential services to Government Assisted Refugees (GARs) during the initial period after the refugee family arrival in Canada, with the focus of equipping GARs with accommodation and daily necessities, knowledge, skills and abilities, as well as connections with broader community to live safely and independently.

**Responsibilities**
- Provide the full range of case management services under the CSS program to refugee families referred by the Reception Centre for 12 months after their arrival
- Work closely with Peel Halton Integrated Services Reception Centre to ensure smooth transition of refuges to CSS program
- Conduct needs assessment to identify the immediate and settlement needs and potential barriers for each family member so that service delivery can be tailored to meet client needs
- Responsible for service planning to develop a settlement plan and identify the internal and external referrals needed to achieve set goals
- Support clients in the decision-making process through information provision and supportive counselling
- Conduct facilitated referrals and linkages to address the needs and barriers identified
- Responsible for regular follow-ups to check on progress, identify emerging needs, additional services needed, changes to the plan, and further linkages and referrals
- Deliver Service Coordination with community partners, utilizing existing partnership and establish new connections with local service providers to effectively respond to refugees' needs
- Deliver settlement services additionally assigned to support government assisted refugees at RAP center
- Organize and facilitate information group sessions
- Conduct program promotion sessions to reach immigrants and to promote public awareness of the program and settlement issues
- Maintain strong working relations with agency programs and partner agencies
- Effectively track services in internal and external databases and provide accurate reporting for supervisor
- Achieve the targets set by Programs Manager
- Actively participate in the professional development initiatives

**Competencies**

**Adaptability**

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

**Communication**

Using a variety of communication styles and strategies to foster open communication and the exchange of information and discussion on an ongoing basis.

**Planning & Organizing/Time Management**

Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective; sets priorities, goals, and timetables to achieve maximum productivity.

**Service**

Demonstrates strong commitment to meeting the needs of co-workers, managers, clients, or community members, striving to ensure their full satisfaction.

**Continuous Learning**

Demonstrates eagerness to acquire necessary technical knowledge, skills, and judgment to accomplish a result or to serve clients’ needs effectively; has desire and drive to acquire knowledge and skills necessary to perform job more effectively.

**Qualifications**
- A degree or diploma in Social Work, Counselling, or Education and at least three years of