Settlement Counsellor

6 months ago

Mississauga, Canada Polycultural Immigrant and Community Services Full time

**Position **Title**:Settlement Counsellor - Arabic speaking
**Organization Structure**:Reports to the Programs Manager
**Job Classification**:Counsellor
**Job Status**:Full Time
**Location**:Mississauga
**Wages**:$25.93/hr for 40 hrs per week

**This is a bargaining unit position.**

**About Polycultural**

Be a part of Polycultural Immigrant and Community services Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting-pot perfectly reflecting Canada’s diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

Polycultural offers a comprehensive benefits, including paid time off at Christmas (for eligible employees), employer paid Extended Health and Dental, RRSP match, Employee Assistance Program (EAP), and WorkPerks

**Scope**
Responsible for ongoing settlement counselling and full scope of settlement assistance including immediate and settlement needs assessment, solution focused counselling, delivering group/individual orientation, information and referral provision, interpretation, and employment related counselling.

**Responsibilities**
- Provide the full range of settlement services to new immigrants and newcomer families. Deliver settlement needs assessments for each newcomer or newcomer family
- Provide solution focused counselling by setting settlement goals and developing plan of action for every client.
- Connect newcomer with the internal programs and modules of settlement services deliver.
- Provide interpretation for languages tested to eligible clients required for addressing settlement needs.
- Conduct regular follow up identifying if set goals have been met.
- Organize and facilitate information group sessions on settlement topics.
- Organize and facilitate newcomer clubs for target community.
- Recruit settlement mentors, perform matching and regular monitoring of mentor and newcomer connection.
- Provide information and referral to external programs and services that will be determined by each client/family. Provides comprehensive information on orientation to Canadian society
- Conduct program promotion sessions to reach immigrants and to promote public awareness of the program and settlement issues.
- Maintain and expand client’s base through outreach, community penetration and itinerate functions, which includes off-site visits, developing of outreach materials and promoting community networks to link newcomers.
- Maintain strong working relations with agency programs and partner agencies
- Effectively track services in internal and external databases and provide accurate reporting for supervisor.
- Achieve the targets set by program manager
- Actively participate in the professional development initiatives.
- Other program operational duties assigned

**Competencies**

**Adaptability**
Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives

**Planning & Organizing/ Time Management**
Establishes a systematic course of action for self or others to ensure the accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity.

**Communication**
Using a variety of communication styles and strategies to foster open communications, the exchange of information and discussion on an ongoing basis

**Initiative**
Does more than is required or expected in the job; does things that no one has requested that will improve or enhance services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

**Service**
Demonstrates strong commitment to meeting the needs of co-workers, managers, clients, or community members, striving to ensure their satisfaction

**Qualifications**
- A degree/Diploma in Social Work, Counselling or Education and at least three years’ experience working with immigrant communities or a combination of experience and education that fulfills the requirements
- Registered Social Worker (RSW) is a definite asset
- Language Proficiency certificate identifying the fluency of English and target language skills (for ATIO members present the certificate of membership)
- Comprehensive Knowledge of Polycultural’s Service delivery manual
- Knowledge of immigration and refugee services and of the ethno-specific programs and services in the GTA
- Familiarity with issues facing newcomers in Canadian urban setting and systemic barrier facing Integration in education, social, cultural,

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