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Customer Service Representative
4 months ago
Want to be part of a fun, fast-paced, dynamic company with a great culture and incredible perks? Join us
Victoria Butterfly Gardens is in search of both part-time and full-time **Customer Service Representatives** to join our talented and passionate team
**What Makes Us a Great Employer? **Here are some of the benefits and perks you can look forward to by joining our Team:
- Locally owned & operated for 30+ years
- Donation matching
- Annual health & wellness reimbursement
- Product & staff discounts to all our brands
- In-house training & certifications
- Opportunity for growth & advancement/leadership development
- Refer a friendwe’ll pay you
- FUN working environment - lots of team engagement initiatives and annual parties
- Respectful & inclusive culture
- Socially responsible
- Comfortable dress code with uniform allowance
- Free lunches, snacks and treats
As a Truffles Group team member who works more than 25 hours per week for a minimum of 6 months, you will receive an extended health and dental plan, paid volunteer days, anniversary bonus and education & tuition reimbursement benefits.
**Who is the Truffles Group?**
Locally owned and operated, The Truffles Group has been advancing Vancouver Island’s hospitality, tourism and beverage retail industries for over 30 years. During this time, we have grown from one employee to over 400, and from one brand to six Our group of companies includes Cascadia Liquor, Flight Cannabis Co., Habitat Café, Heritage Quay Developments, Victoria Butterfly Gardens, and Truffles Catering.
Guided by our founder’s entrepreneurial spirit and dedication to business excellence, The Truffles Group continues to push the boundaries of innovation and service to create elevated guest and team member experiences. We continue to grow and build our business responsibly and ethically on a foundation and commitment to our core values: Quality, Integrity, Community, Growth, and FUN
**Job Purpose**:
Customer Service Representatives at Victoria Butterfly Gardens help offer our guests a unique experience for all ages to walk through a tropical jungle of free flying butterflies, flamingos, rare tropical birds, plants, and fruit trees. In the gift shop and admissions department, our Customer Service Representatives provide guests with assistance, product knowledge, and take payment for admissions and product sales.
**Key Responsibilities**
- Engaging with guests and promoting a helpful and friendly environment to ensure they arrive and leave with a great impression.
- Bringing your positive, collaborative and hardworking attitude to work each day.
- Learning and talking about gift shop products so you can connect with our guests and help them make educated choices.
- Managing inventory with an eye for organization, display, and stocking of products.
- Being part of a team of high achievers who care about the customers and the company they are representing.
**Education, Skills and Qualifications**:
- Previous guest service and/or cash handling experience
- A warm, confident, and customer focused personality with a high-level attention to detail
- Your own reliable transportation
**Position Details**:Both part-time and full-time opportunities are available. Requirement for weekend and evening scheduling availability.
- The Truffles Group is an equal opportunity employer. Should you require accommodation during the recruitment process, please reach out._
**Health & Safety**
Successful applicants must be fully vaccinated (defined as 14 days having elapsed since receipt of a second dose of one of the COVID-19 vaccines approved for use in Canada and compliance with any other related public health order, recommendations or guidelines respecting vaccination) and show proof of vaccination as a condition of employment and prior to starting work.
**Job Types**: Full-time, Part-time
**Benefits**:
- Discounted or free food
- Store discount
- Wellness program
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Brentwood Bay, BC: reliably commute or plan to relocate before starting work (required)
Work Location: One location
