Operations Administrator
2 days ago
**Position Summary**
As the Operations Administrator, in addition to working in a progressive and dynamic environment, you will be responsible for providing customers with after-sales product warranty support, coordinating customer loans, and supporting outsourced manufacturing activities.
**Responsibilities**:
Some of the job functions of this role will be:
- Responding to customer after-sale product support requests
- Customer complaint handling and resolution
- Liaising with internal and external stakeholders (other departments within the Operations team, technical support, engineering, subcontractors and external customers)
- Verification of customer product warranty status
- Issuance of customer product return authorizations
- Validation of product return receipts and discrepancies
- Review and fulfilment of customer loans
- Coordination of material availability to support outsourced production and repairs (including warehouse transfers)
- Creation and maintenance of manufacturing and repair work orders in ERP system and follow-up
- Processing of billing invoices
- Preparation of customer return shipments and customs documentation (import and export) through Matrox hubs
- Raw material inventory management in consigned and RMA warehouses
- Management of non-conforming products and components
- Coordination of inventory cycle counts at subcontractor sites, including reconciliation and resolution
- Preparation of customer RMA reports
**Qualifications**
- A university degree (preferably in Operations or Supply Chain Management);
- Strong communication, organizational and multi-tasking skills with an attention to detail;
- Initiative taker, demonstrates critical thinking and problem solving aptitudes
- A customer-focused attitude and team player;
- A good working knowledge of Microsoft Office tools (Word, Excel, PowerPoint, Visio);
- Previous experience in customer service is an asset;
- Knowledge of As400 is an asset;
- Excellent English communication skills (both written and verbal), functional in French;
- Expected to function in hybrid structure combining telework (WFH) and in-office presence.
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Flextime
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Tuition reimbursement
Schedule:
- 8 hour shift
- Monday to Friday
**Education**:
- Secondary School (preferred)
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