Automotive Tower Operator

5 months ago


Ottawa, Canada Dilawri Automotive Group Full time

S. Dilawri Auto Group is currently seeking a high energy, experienced Tower Operator for our following dealership:
**Bank Street Mazda - 2575 Bank Street**

The Tower Operator contributes to the operational effectiveness of the service department and to positive CSI results by maximizing shop productivity by ensuring all vehicles advance through the shop in a timely and efficient manner.

**Responsibilities**:

- Prioritize and dispatch work for the shop
- Communication with sales and service team, use internal repair orders and pre-delivery inspections/checks to help reach production goals and complete internal work in a timely manner (for both new and used cars)
- Maintain shop capacity, efficiency and productivity
- Monitor the availability of technicians and inform the Shop Foremen, Service Advisors and Service Manager on absences of delays
- Identify and communicate opportunities to enhance workshop productivity and efficiency to Service Management
- Answer incoming calls regarding service inquiries and accurately schedule appointments, when necessary

**Requirement/Qualifications**:

- Previous experience with scheduling in an automotive environment
- Strong organizational skills with the ability to multitask
- Sound mechanical knowledge
- Ability to prioritize work flow and set effective, efficient time schedules
- Strong interpersonal, relationship-building and communication skills
- Previous experience as Shop Foreman or Assistant Service Manager as Asset
- Strong Computer skill, must have Reynolds and Reynolds (ERA) experience or equivalent (ADP)
- Strong Administrative skill

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- automotive service: 1 year (required)

Work Location: In person



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