Automotive Service Advisor
5 days ago
We are a family-owned and operated pre-owned automotive store in Ottawa, Eastern Ontario's largest and fastest-growing pre-owned store. Our cradle-to-grave dealership offers sales, service, parts, and body shop departments, with a strong focus on customer satisfaction.
Job SummaryWe are seeking a detail-oriented and customer-focused Automotive Service Advisor to join our team. As a key member of our service department, you will be responsible for greeting and welcoming service customers, working with technicians to identify required maintenance and repairs, and providing exceptional customer service.
Responsibilities- Greet and welcome service customers, listening to their concerns and addressing their needs
- Work with technicians to identify required maintenance and repairs, preparing repair orders and entering them into our database system
- Provide service recommendations to customers, including estimating costs and ensuring customer satisfaction meets company and manufacturer standards
- Strive to meet the department's repair order production standards and perform other service-related duties as required
- Bilingual - English and French is a must
- Valid driver's license and insurance
- Minimum of 1 year of retail customer service experience
- Automotive sector experience is a strong asset
- Excellent customer service and listening skills, with strong communication skills and attention to detail
- Ability to multi-task and work well under pressure
Our service hours are Monday to Friday from 7:30 am to 5:00 pm. The position is based in person at our Ottawa location.
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