Engagement Manager

6 months ago

Vancouver, Canada Funday Full time

**Oh, hello there, wearer of many hats.**

Funday is a full-service agency. We’re a talented and entrepreneurial group of people who believe it pays to have fun. Great work takes a balance of creativity and performance. Imagination and insight. Fun and brains. We believe in making great work.

**Engagement Manager**

We are looking for an experienced account manager who is also skilled in project management. Or, perhaps you’re an experienced project manager who is skilled in account management. You get it: this role is a hybrid, and we need someone who has a diverse skill set that bridges the project and account worlds. One minute you’ll discuss the details of a project’s deliverables with the creative team and the next, you’ll be talking budgets with your client. These roles aren’t always combined, but when they are, it’s pretty fun.

We are growing quickly and need another set of hands to help with the ever-growing workload. This means you could be working on multiple projects at once or focusing your time on one big one. We need you to be flexible enough that you can create a workback schedule one minute and have a tough conversation with the client the next. No two days will be the same.

You will report to the VP of Client Services and will be expected to work with team members at all levels. Our clients and our team members are scattered around the globe. We’re a smaller group, so everyone gets their hands dirty. You’ll always be working with a team who has a passion for great work, including creatives, strategists and technologists who will help you push the work forward.

**Location**: You’ll work** remotely** from **anywhere in BC, AB, or ON.**

**What you’ll do**

**Account Management Responsibilities** - A strong account manager takes the time to understand the client and their business and can even anticipate their needs. They are the bridge between the client and our internal team; they ensure clear communication between both sides and have the tough conversations when necessary.
- Act as the primary contact for projects between the client, team, and vendors
- Identify opportunities to deliver on client’s needs or to solve problems
- Build positive working relationships with key client teams
- Understand and anticipate clients’ short and long-term goals, as well as their competition
- Manage issues in a professional and timely manner, finding solutions and consensus among all parties

**Project Management Responsibilities** - A strong project manager takes the time to understand what it is the client needs so they can take that information back to the team and communicate it in a way that they can easily get to creating the magic. They are very organized and scheduled but can stop everything and switch directions at the drop of a hat.
- Ensure everything is in place to run and execute a project on time and within budget
- Translate the clients’ needs into a language the team understands to get the work done
- Conduct thorough scoping, planning, costing, and timing of projects
- Oversee the entire delivery and execution process, ensuring and facilitating effective team communication and collaboration
- Own, facilitate, and document outcomes for meetings
- Manage development priorities and timelines
- Manage creative activities and client reviews
- Communicate project status/risks to stakeholders
- Identify, document, and communicate issues and changes that may affect the project

**What you’ll need to succeed**
- Minimum 2 years experience in an agency environment
- 3-7 years in an account management or project management role
- Proven ability to move between the accounts and project worlds
- Experience managing projects through the entire lifecycle, from planning to execution
- Attention to detail and strong organizational and people management skills
- Excellent communication, presentation, and facilitation skills
- Flexibility when faced with changing priorities or circumstances
- Experience with project management and issue tracking tools
- Experience with budgeting and resource management
- Experience managing teams and conversations with clients around all aspects of a project

**You’ll want to read this part**
- If you live in Canada, are able to work here, **and** you are in one of these provinces: BC, AB, or ON - please apply Otherwise, we’re sorry, we’re not set up to support staff outside of these regions.

**Come be a Funatic**

We believe you won’t perform at your best if you’re not having fun. And you can’t have fun if you’re not performing. We believe this creates the best client + agency relationships and is the best way to make great work.

We believe in respect, inclusivity, kindness, equity, and equality. We want to make a positive impact. We believe that collaboration is the fun part of being at work. We strive to create a culture in which “we” is more important than “me”.

Apart from loving terrible, fun puns, we’re youn

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